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Emmery Charles Biana

@emmerycharlesbiana

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Dedicated quality assurance analyst with strong analytical and creative skills.

Philippines

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What I'm looking for

I am looking for a role that allows me to utilize my analytical skills and contribute to team success while fostering a collaborative and growth-oriented environment.

I am a committed and passionate professional with three years of experience in the business process outsourcing (BPO) industry. My journey has equipped me with a diverse skill set, including roles as a quality assurance analyst, appointment setter, and content moderator. I thrive in dynamic environments where I can leverage my analytical abilities and attention to detail to enhance customer satisfaction and operational efficiency.

Throughout my career, I have developed and executed comprehensive marketing strategies, successfully handling inbound and outbound calls, as well as chat and voice support. My experience in evaluating customer interactions and providing constructive feedback has been instrumental in maintaining high service standards. I am a team player who values collaboration and continuous improvement, always striving to contribute positively to my team's success.