Open to opportunities

Emmery Charles Biana

@emmerycharlesbiana

Message

Dedicated quality assurance analyst with strong analytical and creative skills.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to utilize my analytical skills and contribute to team success while fostering a collaborative and growth-oriented environment.

I am a committed and passionate professional with three years of experience in the business process outsourcing (BPO) industry. My journey has equipped me with a diverse skill set, including roles as a quality assurance analyst, appointment setter, and content moderator. I thrive in dynamic environments where I can leverage my analytical abilities and attention to detail to enhance customer satisfaction and operational efficiency.

Throughout my career, I have developed and executed comprehensive marketing strategies, successfully handling inbound and outbound calls, as well as chat and voice support. My experience in evaluating customer interactions and providing constructive feedback has been instrumental in maintaining high service standards. I am a team player who values collaboration and continuous improvement, always striving to contribute positively to my team's success.

Experience

Work history, roles, and key accomplishments

Content Moderator

Alorica

Jan 2024 - Jan 2025 (1 year)

Reviewed and managed user-generated content on online platforms to ensure compliance with community guidelines and legal regulations. Analyzed text, images, and videos for content violations.

Content Moderation Community Guidelines Compliance Critical Thinking Legal

Appointment Setter

EinfoSolutions

Jan 2023 - Jan 2024 (1 year)

Contacted potential clients through phone calls and emails to qualify their interest and schedule meetings with the sales team. Engaged in outbound calls to introduce company products.

Appointment Setting Cold Calling Lead Qualification Sales Support

Quality Assurance Analyst

ContactPoint360

Jan 2023 - Jan 2024 (1 year)

Monitored and evaluated customer interactions to ensure adherence to quality standards. Provided feedback for improvement and participated in calibration sessions with other analysts to maintain evaluation consistency.

Quality Assurance Analytical Thinking