Open to opportunities

Czarina Trinidad

@czarinatrinidad

Message

Passionate healthcare leader with expertise in operational efficiency.

Philippines

Message

What I'm looking for

I seek a role that fosters growth, values teamwork, and prioritizes patient care.

I am a dedicated healthcare professional with a Bachelor of Science in Nursing from Arellano University. My career spans various roles in the healthcare industry, where I have consistently demonstrated my ability to lead high-performing teams and optimize operational efficiency. I am passionate about making a significant impact in the healthcare sector, ensuring that patients receive the best possible care.

Currently, I serve as a Customer Service and Credit Management Team Lead at Accenture, where I oversee the activities of my team, conduct performance evaluations, and handle escalated customer complaints. My previous roles have equipped me with extensive knowledge of the US health system, particularly in Medicare, and I have a proven track record in managing documentation and compliance in healthcare settings. I thrive in environments that challenge me to grow and innovate, and I am committed to continuous improvement in all aspects of my work.

Experience

Work history, roles, and key accomplishments

Current

Customer Service and Credit Management Team Lead

Current

Accenture - Project Milky Way

Apr 2024 - Present (1 year 5 months)

Leading the credit management and customer service teams, overseeing performance evaluations, handling escalated customer complaints, and ensuring compliance with regulatory requirements. Focused on optimizing operational efficiency and building strong customer relationships.

Customer Service Team Leadership Performance Management Regulatory Compliance Problem Solving Communication

Quality Documentations Manager - Senior Analyst

Accenture - Project Fidelity

Oct 2023 - Apr 2024 (6 months)

Responsible for overseeing quality documentation processes, ensuring compliance with industry standards, and managing team performance to meet key performance indicators. Focused on continuous improvement and effective collaboration with cross-functional teams.

Quality Assurance Compliance Team Management Process Improvement Auditing Cross Functional Collaboration Training

Dispatch Supervisor/Trainer/Coordinator

One Access Medical Transportation

Oct 2018 - Jan 2023 (4 years 3 months)

Oversaw dispatch operations, managed resources, and provided training to dispatchers. Ensured efficient communication and coordination between field personnel and customers while maintaining a focus on customer service and performance monitoring.

Dispatch Operations Resource Management Team Leadership Customer Service Training Communication Performance Monitoring Coordination

Client Partner

Access Healthcare Services

Sep 2017 - May 2018 (8 months)

Facilitated the prior authorization process for medical services, verified insurance coverage, and ensured compliance with health insurance policies. Collaborated with healthcare providers to streamline communication and enhance patient care.

Compliance Communication Customer Service Problem Solving

Pharmacy Coordinator

Arriva Medical

Oct 2016 - Apr 2017 (6 months)

Engaged in outbound sales activities for diabetic products, maintained relationships with healthcare providers, and ensured compliance with Medicare regulations. Focused on patient education and effective coordination of pharmacy services.

Sales Relationship Management Compliance Coordination Data Entry Customer Service

Escalation Specialist

UnitedHealth Group (now Optum Global Solutions)

Aug 2014 - Oct 2016 (2 years 2 months)

Handled escalated customer issues related to health insurance, conducted investigations, and developed solutions. Advocated for customers within the organization to ensure satisfactory resolutions and maintained high levels of customer satisfaction.

Customer Advocacy Communication Problem Solving Investigation Collaboration Compliance Customer Service

Pharmacy Specialist

Teleperformance

Dec 2013 - Apr 2014 (4 months)

Provided Medicare expertise, educated beneficiaries about medication options, and ensured compliance with pharmaceutical regulations. Collaborated with healthcare providers to enhance patient satisfaction and streamline prescription fulfillment.

Medicare Expertise Customer Education Compliance Relationship Management Data Entry Coordination Sales Customer Service

Education

Degrees, certifications, and relevant coursework

Arellano University

Bachelor of Science in Nursing, Nursing

2013 -

I'm a passionate and results-driven leader with a strong track record in the healthcare industry. With expertise in managing high-performing teams and optimizing operational efficiency, I am dedicated to making a significant impact in the healthcare sector.