Open to opportunities

FRANCIS CAROL ABELLA

@franciscarolabella

Message

Dedicated healthcare specialist with expertise in compassionate patient care.

Philippines

Message

What I'm looking for

I seek a role that allows me to leverage my healthcare expertise while fostering a positive impact on patient lives.

I am a dedicated healthcare specialist with over 5 years of experience in providing personalized medical solutions. My passion for compassionate care has made me a trusted name in the healthcare industry. I have pursued further specialization in healthcare management, which allows me to understand the intricate dynamics of the healthcare system and deliver comprehensive solutions tailored to each patient's needs.

Throughout my career, I have been recognized for my exceptional interpersonal skills, which enable me to build rapport and establish trust with both patients and healthcare professionals. I am detail-oriented and organized, adept at managing multiple tasks efficiently. As a proactive problem-solver, I am committed to providing excellent service and ensuring positive patient experiences. My goal is to make a meaningful impact by delivering compassionate care and improving the overall well-being of individuals.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant Supervisor

Current

FGC PLUS - Health Care Account

Dec 2023 - Jan 2024 (1 month)

Promoted to Team Leader after 6 months as a QA, managing a team focused on the Authorization line of business. Responsible for setting goals, guiding team performance, and fostering a positive work environment.

Team Leadership Performance Management Communication Problem Solving Goal Setting Employee Guidance Quality Assurance Interpersonal Skills Data Analysis

Virtual Assistant Quality Analyst

FGC PLUS - Health Care Account

May 2023 - Dec 2023 (7 months)

Responsible for monitoring and evaluating employee performance, ensuring adherence to quality standards, providing feedback, and implementing improvement strategies.

Quality Assurance Performance Monitoring Data Analysis Improvement Strategies Healthcare Services Communication Problem Solving Team Collaboration Customer Service

Virtual Assistant Authorization Specialist

FGC PLUS - Health Care Account

May 2021 - May 2023 (2 years)

Handled authorization requests by contacting insurance companies and checking portals to determine service requirements. Initiated requests for necessary authorizations.

Authorization Insurance Communication Customer Service Data Entry Problem Solving Communication Skills Medical Coding Interpersonal Skills

Customer Service Representative

Teleperformance Davao

Apr 2019 - Apr 2022 (3 years)

Provided inbound and outbound customer service for healthcare inquiries, promoted to Subject Matter Expert to assist representatives with escalated calls and process questions.

Customer Service Problem Solving Communication Escalation Management Training Data Entry Empathy

Customer Sales Representative

IQOR

Feb 2019 - Feb 2019 (0 months)

Seasonal role during Valentine's Day, taking customer orders for flowers, chocolates, and toys, ensuring customer satisfaction and timely service.

Customer Service Sales Order Processing Communication Time Management Problem Solving Seasonal Sales Team Collaboration Empathy

Education

Degrees, certifications, and relevant coursework

Philippine Women's College of Davao

Bachelor's Degree, Elementary Education

2019 - 2023

Pursued a Bachelor's Degree in Elementary Education, focusing on teaching methodologies and educational practices to effectively educate young learners.