Open to opportunities

Chenne Lou User

@chennelouuser

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Dedicated Registered Nurse with expertise in medical billing and scribing.

Philippines

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What I'm looking for

I seek a role that values teamwork and offers opportunities for professional growth.

I am a dedicated and results-oriented Registered Nurse with extensive experience in medical scribing, medical and dental billing, and customer service. I have a proven ability to document patient encounters accurately across various specialties, ensuring compliance with HIPAA regulations. My skills include managing healthcare inquiries, verifying insurance coverage, and providing exceptional customer service to enhance patient satisfaction.

Throughout my career, I have specialized in medical scribing across multiple disciplines, including Neurology, Internal Medicine, Family Medicine, Obstetrics, Orthopedics, and Pediatrics. I am proficient in medical terminology and EMR systems, which allows me to collaborate effectively with multidisciplinary teams to deliver superior patient care. I am also recognized for my outstanding performance, having received the WIPRO Health Plan Services Excellence Award.

Experience

Work history, roles, and key accomplishments

Current

Registered Nurse

Current

Accenture

Jan 2023 - Present (2 years 4 months)

Dedicated Registered Nurse with extensive experience in medical scribing, billing, and customer service. Proven ability to document patient encounters accurately, ensuring compliance with HIPAA regulations. Skilled in managing healthcare inquiries and providing exceptional patient care.

Medical Billing HIPAA Patient Care Customer Service Medical Terminology Basic IV Therapy

Medical Authorization Specialist

Accenture

May 2019 - Nov 2019 (6 months)

Managed and processed pre-authorization requests for medical services, ensuring compliance with insurance guidelines. Verified patient eligibility and maintained accurate records of requests and approvals.

Compliance Patient Eligibility Communication Problem Solving Customer Service

Customer Service & Sales Representative

Teletech

Mar 2014 - Oct 2018 (4 years 7 months)

Delivered exceptional customer service and sales support for HP products. Achieved sales targets through effective needs assessment and provided technical assistance for hardware and software issues.

Customer Service Sales Technical Support Product Knowledge Communication Order Management Client Engagement Troubleshooting

Customer Service Representative

Alorica

Jan 2012 - Mar 2012 (2 months)

Supported AT&T Mobility customers with inquiries and troubleshooting. Educated customers on service plans and collaborated with teams for comprehensive support.

Customer Support Troubleshooting Communication Team Collaboration Problem Solving Customer Education

Education

Degrees, certifications, and relevant coursework

Language Skills Institute in Arabic Language

Language Studies

2008 -

Studied Arabic language to enhance communication skills and cultural understanding, contributing to professional development in healthcare settings.

DMC College Foundation Inc.

Bachelor of Science, Nursing

2007 - 2011

Completed a Bachelor of Science in Nursing, focusing on patient care, medical terminology, and healthcare protocols. Gained practical experience in various medical settings, enhancing skills in documentation and patient interaction.