Open to opportunities

Ros Shalom Ulep

@rosshalomulep

Message

Dedicated healthcare representative with strong communication and organizational skills.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to leverage my skills in customer service and healthcare support while providing opportunities for personal and professional growth.

I am a motivated professional with a diverse background in customer service and technical support. My experience spans various roles, including healthcare representation and recruitment, where I have honed my skills in communication and organization. I thrive in dynamic environments and enjoy assisting clients and patients with their needs.

Throughout my career, I have worked with well-known companies such as Sutherland Global Services and EXL, where I managed inbound and outbound calls, provided administrative support, and ensured compliance with HIPAA regulations. My ability to build rapport with clients and colleagues has been a key factor in my success, allowing me to contribute positively to team dynamics and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Healthcare Representative

Sitel Tarlac

Jan 2023 - Present (2 years 5 months)

Handled inbound calls for Metlife Dental insurance, assisting patients and healthcare providers with HIPAA/PHI, benefits, claims, and pre-authorizations. Utilized CRM tools to manage customer interactions and support tasks efficiently.

Inbound HIPAA Claims Management CRM Tools Customer Service

Healthcare Representative/Support

EXL Pasay

Jan 2021 - Present (4 years 5 months)

Managed medical, dental, and vision departments for Aetna health insurance, handling inbound and outbound calls with patients and providers. Assisted with HIPAA/PHI inquiries, benefits, claims, and prior authorizations, and supported agents by taking supervisor calls and sending end-of-day reports.

Customer Service HIPAA Benefits Administration CRM Tools MS Excel Inbound Outbound Calling

Technical Support Agent

Sutherland Tarlac

Jan 2016 - Present (9 years 5 months)

Provided technical support, customer service, and sales for Norton Symantec anti-virus products. Handled inbound and outbound calls from global customers, performing PC diagnostics, clean-ups, and upselling anti-virus solutions.

Technical Support Customer Service Sales Inbound Outbound Calling CRM Tools

Recruitment Front Desk

Sutherland Global Services

Jan 2015 - Present (10 years 5 months)

Assisted and greeted visitors, managed calendars, and handled mail while providing comprehensive administrative support. Performed outbound calls to local candidates for recruitment and conducted initial interviews.

Administrative Support Calendar Management Outbound Calling Interviewing Recruitment Customer Service Data Entry

Education

Degrees, certifications, and relevant coursework

Interworld Colleges Foundation

Computer Programming, Computer Programming

Studied Computer Programming at Interworld Colleges Foundation. The curriculum focused on foundational programming concepts and practical application.