Ros Shalom Ulep
@rosshalomulep
Dedicated healthcare representative with strong communication and organizational skills.
What I'm looking for
I am a motivated professional with a diverse background in customer service and technical support. My experience spans various roles, including healthcare representation and recruitment, where I have honed my skills in communication and organization. I thrive in dynamic environments and enjoy assisting clients and patients with their needs.
Throughout my career, I have worked with well-known companies such as Sutherland Global Services and EXL, where I managed inbound and outbound calls, provided administrative support, and ensured compliance with HIPAA regulations. My ability to build rapport with clients and colleagues has been a key factor in my success, allowing me to contribute positively to team dynamics and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Healthcare Representative
Sitel Tarlac
Jan 2023 - Present (2 years 5 months)
Handled inbound calls for Metlife Dental insurance, assisting patients and healthcare providers with HIPAA/PHI, benefits, claims, and pre-authorizations. Utilized CRM tools to manage customer interactions and support tasks efficiently.
Healthcare Representative/Support
EXL Pasay
Jan 2021 - Present (4 years 5 months)
Managed medical, dental, and vision departments for Aetna health insurance, handling inbound and outbound calls with patients and providers. Assisted with HIPAA/PHI inquiries, benefits, claims, and prior authorizations, and supported agents by taking supervisor calls and sending end-of-day reports.
Technical Support Agent
Sutherland Tarlac
Jan 2016 - Present (9 years 5 months)
Provided technical support, customer service, and sales for Norton Symantec anti-virus products. Handled inbound and outbound calls from global customers, performing PC diagnostics, clean-ups, and upselling anti-virus solutions.
Recruitment Front Desk
Sutherland Global Services
Jan 2015 - Present (10 years 5 months)
Assisted and greeted visitors, managed calendars, and handled mail while providing comprehensive administrative support. Performed outbound calls to local candidates for recruitment and conducted initial interviews.
Education
Degrees, certifications, and relevant coursework
Interworld Colleges Foundation
Computer Programming, Computer Programming
Studied Computer Programming at Interworld Colleges Foundation. The curriculum focused on foundational programming concepts and practical application.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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