At WIPROPHILIPPINES, I investigated medical product complaints for the Terumo Healthcare Account, managing cases from initial review through closure. I coordinated with quality, risk management, and product teams to clarify information and maintain accurate documentation.
At ONEHEALTH DIRECT, I made outbound calls to Medicare-eligible clients, explained healthcare and insurance programs, and supported enrollment and policy changes. I assessed client needs and recommended relevant programs.
At GLOBALINNOV8IONINC., I supported diabetic clients with medical product information and device demonstrations. I also assisted with insurance verification and prior authorizations by coordinating patient information and documentation with healthcare providers.
My earlier work includes direct patient care as Nursing Staff at PAULINOHOSPITAL and pharmacy work in its Pharmacy Department. I hold bachelor's degrees in nursing and pharmacy, and have completed HIPAA training.
