Open to opportunities

janet muthama

@janetmuthama

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Experienced sales and marketing professional with a decade of expertise.

Kenya

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What I'm looking for

I am looking for a role that values integrity, offers growth opportunities, and fosters teamwork.

I am an astute and devoted professional with over 10 years of experience in high-level business environments, specializing in sales performance and customer service. My career has been marked by a commitment to integrity and professionalism, which has allowed me to drive significant revenue growth and enhance customer satisfaction across various roles.

Throughout my career, I have successfully managed teams and projects, leading to improved operational efficiencies and increased client retention. My ability to build strong relationships with clients and stakeholders has been instrumental in identifying new market opportunities and maximizing sales potential. I take pride in my strategic approach to business development, utilizing market research and competitor analysis to inform decision-making and drive success.

Experience

Work history, roles, and key accomplishments

Client Experience Manager

Skyway Forwarders Cargo

Feb 2023 - Oct 2024 (1 year 8 months)

Managed customer support and shipment tracking, ensuring timely updates and resolutions for cargo-related inquiries. Improved efficiency and customer satisfaction through proactive communication and problem-solving.

Customer Support Shipment Tracking Problem Solving Communication Multitasking Coordination Logistics

Executive Admin

AquaDrop Ltd

May 2022 - Dec 2022 (7 months)

Provided high-level administrative support, managed communications, organized meetings, and maintained records for executives. Enhanced office efficiency and supported various departments.

Administrative Support Communication Customer Service Calendar Management Event Planning Team Collaboration Time Management

Project Officer

The Hive Limited

Apr 2020 - Mar 2022 (1 year 11 months)

Prepared training materials and facilitated workshops for beekeepers, focusing on sustainable practices and honey production. Developed business plans and supported smallholder networks.

Training Project Management Business Development Beekeeping Facilitation Market Research Networking

Retail Manager

Wildlife Works

Jul 2019 - Feb 2020 (7 months)

Led sales operations, managed customer interactions, and maintained visual merchandising standards. Achieved significant profit increases through effective sales strategies.

Sales Management Team Leadership Profit Maximization Inventory Management Customer Service Business Acumen

Branch Manager

Heel to Toe Company

Jul 2017 - Jul 2019 (2 years)

Directed marketing efforts and managed key client accounts. Developed sales pipelines and implemented strategies to meet sales targets.

Marketing Client Management Sales Strategy Negotiation Business Development Customer Service Reporting Market Research Account Management Sales Forecasting

Sales Manager

Safaricom

Jan 2017 - Jun 2017 (5 months)

Engaged with clients to resolve issues and promote products. Developed customer acquisition strategies that significantly improved sales growth.

Client Engagement Sales Strategy Customer Acquisition Sales Presentations Reporting Customer Satisfaction

Sales/Customer Care Executive

GlaxoSmithKline

Dec 2016 - Mar 2017 (3 months)

Handled customer inquiries and collaborated with management on escalated issues. Improved customer feedback and query resolution times through effective communication.

Customer Care Communication Process Improvement Customer Feedback Collaboration Problem Solving

Education

Degrees, certifications, and relevant coursework

Kenyatta University

Bachelor of Arts, Hospitality and Tourism Management

2010 - 2014

Completed a Bachelor of Arts in Hospitality and Tourism Management, focusing on the principles of hospitality, tourism management, and customer service.