janet muthama

Managed customer support and shipment tracking, ensuring timely updates and resolutions for cargo-related inquiries. Improved efficiency and customer satisfaction through proactive communication and problem-solving.

Provided high-level administrative support, managed communications, organized meetings, and maintained records for executives. Enhanced office efficiency and supported various departments.

Prepared training materials and facilitated workshops for beekeepers, focusing on sustainable practices and honey production. Developed business plans and supported smallholder networks.

Led sales operations, managed customer interactions, and maintained visual merchandising standards. Achieved significant profit increases through effective sales strategies.

Directed marketing efforts and managed key client accounts. Developed sales pipelines and implemented strategies to meet sales targets.

Engaged with clients to resolve issues and promote products. Developed customer acquisition strategies that significantly improved sales growth.

Handled customer inquiries and collaborated with management on escalated issues. Improved customer feedback and query resolution times through effective communication.

Completed a Bachelor of Arts in Hospitality and Tourism Management, focusing on the principles of hospitality, tourism management, and customer service.

Achieved the Kenya Certificate of Secondary Education (K.C.S.E), which provided foundational knowledge and skills for further education.