Open to opportunities

Janet Duncan

@janetduncan

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Client-focused customer service professional with interior design and admin expertise.

Nigeria

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What I'm looking for

I seek a customer-facing role where I can apply CRM, communication and problem-solving skills within a collaborative team, contribute to customer satisfaction, and grow into expanded responsibilities.

I am a highly organized, results-driven professional with over 5 years of client-facing and administrative experience, combining interior design leadership with strong customer support, CRM and office management skills. I have led design projects across major Nigerian cities, managed budgets above ₦10M, mentored junior teams, and improved operational efficiencies that drove revenue and cost savings.

I excel at relationship management, communication, and problem solving, demonstrated through roles in interior design, virtual assistance, HR and office administration. I bring proven expertise in CRM-driven outreach, campaign analysis, vendor optimization, event coordination and project delivery, and I am eager to apply these strengths to a Customer Service Representative role to enhance customer satisfaction and team performance.

Experience

Work history, roles, and key accomplishments

Current

Lead Interior Designer

Current

Reset Interiors

Nov 2022 - Present (3 years 1 month)

Spearheaded creative vision for 20+ residential and commercial projects, driving a 30% increase in design project revenue over two years and managing budgets exceeding ₦10M while mentoring a team of 5 junior designers.

Interior Design Project Management Vendor Management Budgeting Team Leadership Sustainable Design

Virtual Assistant

Miradan Interiors

Jun 2022 - Sep 2024 (2 years 3 months)

Managed client inquiries, email campaigns, CRM subscriber segmentation and reporting, and executive calendars to improve engagement and streamline client communications for design projects.

CRM Email Marketing Client Communication Calendar Management Research Invoice Processing Data Entry

Office Administrator

Interior Gallery

Mar 2021 - Mar 2023 (2 years)

Served as primary contact for external inquiries, streamlined procurement to reduce costs by 15%, implemented a digital filing system reducing retrieval time by 20%, and maintained client and inventory databases with 99% accuracy.

Office Administration Vendor Management Procurement Database Management Event Coordination Calendar Management Customer Service

Human Resource Manager

Interior Gallery

Feb 2021 - Mar 2022 (1 year 1 month)

Managed full-cycle recruitment, administered performance reviews and compensation programs, developed HR policies, and implemented targeted training to align talent strategies with business goals.

Recruitment Onboarding Performance Management HR Policies Employee Relations Training Development HRIS Compensation Benefits

Human Rights Intern

Human Rights Advancement, Development and Advocacy Centre

Feb 2020 - Feb 2022 (2 years)

Conducted research on human rights and legislation, prepared briefs and reports, assisted legal officers with case documentation, and supported organization social media and website content.

Legal Research Report Writing Case Documentation Organic Social Content Advocacy English