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Jana Dostalova

@janadostalova

Implementation and operations professional combining hospitality leadership, hands-on technology implementation, and customer experience.

Spain

Message

What I'm looking for

I’m looking for a technology-focused role where I can take ownership, solve problems, improve processes and connect customers, operations and technology in a collaborative, remote-friendly environment.

Hospitality implementation and project professional with experience launching and scaling an investor- backed hospitality business from pre-opening to operational maturity. Background combines hospitality operations, system implementation, project coordination, customer experience, and an early career in Microsoft Technical Support, supported by IT and business education. Experienced in business-side implementation of PMS, channel management, payment, and operational systems, including requirements gathering, configuration, UAT, troubleshooting, user training, go-live readiness, and adoption. Comfortable bridging business and technology, coordinating cross-functional stakeholders, simplifying complex processes, and helping users confidently adopt new systems.

Experience

Work history, roles, and key accomplishments

General Manager & Business Launch

Jacobs Inn / Latroupe

May 2021 - Aug 2025 (4 years 3 months)

Built and launched a new investor-backed hospitality business from pre-opening to operational maturity, scaling to €1M+ annual revenue within two years. Coordinated business-side implementation of PMS, channel management, payment, and operational systems, and led onboarding and training for a team of 16.