Rocell Ann Ybañez
@rocellannybaez
Flexible and motivated professional focused on continuous learning and growth.
PhilippinesWhat I'm looking for
I am a dedicated professional with a strong background in customer service and sales support. Over the years, I have honed my skills in managing customer inquiries, processing orders, and generating sales reports. My experience at Chowis Co., Ltd. allowed me to coordinate sales meetings and maintain customer databases, ensuring that clients receive the technical support they need.
In addition to my role at Chowis, I have worked as a Customer Service Representative at Alfa Business Outsourcing, where I gathered essential documents for patients and ensured timely communication with their doctors. My earlier experiences at Creative Media Marketing and Wipro Philippines have further developed my ability to promote products and manage customer interactions effectively.
Experience
Work history, roles, and key accomplishments
Sales Support
Chowis Co., Ltd.
Sep 2022 - Present (2 years 9 months)
Managed customer inquiries, processed orders, and generated sales reports. Coordinated sales meetings, maintained customer databases, and provided technical support to clients.
Customer Service Representative
Alfa Business Outsourcing Philippines, Inc.
Mar 2022 - May 2023 (1 year 2 months)
Gathered required documents and sent them to the patient's doctor for signing. Ensured the timely return of all necessary documentation.
Sales Representative
Creative Media Marketing
Sep 2021 - Mar 2022 (6 months)
Assisted authors in promoting and selling their works using various marketing techniques and platforms. Increased book visibility and encouraged recognition from readers and publishers.
Customer Service Representative
Wipro Philippines, Inc.
Jun 2018 - Aug 2019 (1 year 2 months)
Answered incoming calls from consumers checking flight availability for their chosen travel dates. Managed mileage claims, refund requests, and rebooking processes.
Customer Service Representative
Convergys Philippines, Inc.
Apr 2016 - Oct 2017 (1 year 6 months)
Answered calls from consumers needing assistance with their service, including billing issues and troubleshooting. Successfully sold new services to existing customers.
Education
Degrees, certifications, and relevant coursework
Saint Joseph College
Bachelor of Science, Business Administration Major in Human Resource Development Management
Studied Business Administration with a focus on Human Resource Development Management. Gained knowledge in managing customer inquiries, processing orders, and generating sales reports.
Availability
Location
PhilippinesAuthorized to work in
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