Rocell Ann Ybañez

Managed customer inquiries, processed orders, and generated sales reports. Coordinated sales meetings, maintained customer databases, and provided technical support to clients.

Gathered required documents and sent them to the patient's doctor for signing. Ensured the timely return of all necessary documentation.

Assisted authors in promoting and selling their works using various marketing techniques and platforms. Increased book visibility and encouraged recognition from readers and publishers.

Answered incoming calls from consumers checking flight availability for their chosen travel dates. Managed mileage claims, refund requests, and rebooking processes.

Answered calls from consumers needing assistance with their service, including billing issues and troubleshooting. Successfully sold new services to existing customers.

Studied Business Administration with a focus on Human Resource Development Management. Gained knowledge in managing customer inquiries, processing orders, and generating sales reports.