Rocell Ann Ybañez - Sales Support - Chowis Co., Ltd. | Himalayas
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Open to opportunities

Rocell Ann Ybañez

@rocellannybaez

Flexible and motivated professional focused on continuous learning and growth.

Philippines

What I'm looking for

I am looking for a role that offers opportunities for growth and development in a supportive environment.

I am a dedicated professional with a strong background in customer service and sales support. Over the years, I have honed my skills in managing customer inquiries, processing orders, and generating sales reports. My experience at Chowis Co., Ltd. allowed me to coordinate sales meetings and maintain customer databases, ensuring that clients receive the technical support they need.

In addition to my role at Chowis, I have worked as a Customer Service Representative at Alfa Business Outsourcing, where I gathered essential documents for patients and ensured timely communication with their doctors. My earlier experiences at Creative Media Marketing and Wipro Philippines have further developed my ability to promote products and manage customer interactions effectively.

Experience

Work history, roles, and key accomplishments

AI

Customer Service Representative

Alfa Business Outsourcing Philippines, Inc.

Mar 2022 - May 2023 (1 year 2 months)

Gathered required documents and sent them to the patient's doctor for signing. Ensured the timely return of all necessary documentation.

CM

Sales Representative

Creative Media Marketing

Sep 2021 - Mar 2022 (6 months)

Assisted authors in promoting and selling their works using various marketing techniques and platforms. Increased book visibility and encouraged recognition from readers and publishers.

WI

Customer Service Representative

Wipro Philippines, Inc.

Jun 2018 - Aug 2019 (1 year 2 months)

Answered incoming calls from consumers checking flight availability for their chosen travel dates. Managed mileage claims, refund requests, and rebooking processes.

Education

Degrees, certifications, and relevant coursework

SC

Saint Joseph College

Bachelor of Science, Business Administration Major in Human Resource Development Management

Studied Business Administration with a focus on Human Resource Development Management. Gained knowledge in managing customer inquiries, processing orders, and generating sales reports.

Tech stack

Software and tools used professionally

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