Looking for a job

Favour Oheri

@favouroheri

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I resolve customer issues, qualify leads, and support sales across phone, email, and live chat.

Nigeria

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What I'm looking for

I'm looking for a customer support, sales support, or lead generation role where I can manage customer conversations, resolve issues, qualify prospects, and use CRM and ticketing tools to deliver timely follow-up.

I've supported customers and sales teams across Call Guru, Asaptickets/Dreamport, and Canvas & Pixels, handling high-volume conversations by phone, email, and live chat.

At Call Guru, I qualify prospects against campaign requirements, handle initial questions and objections, and complete live transfers to sales or enrollment representatives. I document outcomes and maintain prospect records in CRM tools.

At Asaptickets/Dreamport, I guided customers through travel bookings, identified their needs, addressed pricing concerns, and coordinated follow-up with internal teams. At Canvas & Pixels, I resolved service inquiries, conducted outreach to prospective business clients, and tracked cases through ticketing tools.

I'm comfortable using Freshdesk, Zendesk, Microsoft Office Suite, Google Workspace, and customer support platforms to keep communication accurate, timely, and customer-focused.

Experience

Work history, roles, and key accomplishments

Customer Support / Lead Generation Representative

Call Guru

Jan 2026 - Aug 2026 (7 months)

Conducted outbound and inbound calls, qualified prospects, completed live transfers, and handled objections while documenting outcomes in CRM tools.

CRM Lead Qualification Live Transfers Objection Handling Outbound Calls Inbound Calls

Customer Sales Representative

Asaptickets/Dreamport

Dec 2024 - Jan 2026 (1 year 1 month)

Managed inbound and outbound customer calls for travel bookings, provided sales guidance, resolved service concerns, and coordinated with internal teams.

Sales Customer Service Travel Booking Objection Handling CRM Communication Skills