@onyedikachiezeokafor
Customer Service Representative at Njetours Ltd, resolving travel booking issues and supporting customer retention.
NigeriaAt Njetours Ltd, I handled inbound and outbound customer interactions and helped travelers with flight and hotel bookings. I coordinated travel requests and resolved issues involving booking errors, cancellations, refunds, and itinerary changes.
At Septem 7 Investment Ltd, I promoted property developments, qualified investment leads, and recommended premium units and additional properties. Earlier, at Numart Travels, I supported customers with reservations and travel-related concerns.
Work history, roles, and key accomplishments
Njetours Ltd
Jun 2023 - Jul 2026 (3 years 1 month)
Handled high-volume inbound and outbound customer interactions via phone, email, live chat, and other channels, assisting travelers with flight and hotel bookings. Resolved complaints and travel-related issues, and supported retention and revenue growth initiatives.
Septem 7 Investment Ltd
Sep 2021 - Dec 2022 (1 year 3 months)
Conducted high-volume inbound and outbound sales outreach to prospective buyers, investors, landlords, and corporate clients, promoting residential and commercial property developments. Generated and nurtured leads, implemented upselling and cross-selling strategies, and maintained an active sales pipeline.
Numart Travels
Sep 2020 - Mar 2021 (6 months)
Handled high-volume inbound and outbound customer interactions via phone, email, live chat, and other channels, assisting travelers with flight and hotel reservations. Processed travel reservations and resolved complaints and travel-related issues.
Degrees, certifications, and relevant coursework
Certificate, Customer Service
Completed Customer Service Training from Dakins in 2026.
Diploma, Customer Relationships Management
Earned a Diploma in Customer Relationships Management from the Chartered Institute of Customer Relationships Manager in 2017.
Bachelor of Science, Public Administration
Studied Public Administration at Enugu State University of Science and Technology, completing in 2014.
Software and tools used professionally
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