At Pacific Eye Institute, I assisted patients with inquiries, appointment scheduling, and follow-ups by phone. I also managed patient records and medical documents, including E-Fax, H&P, and EKG, while maintaining HIPAA compliance.
At Sutherland Global Services, I supported members on the Telesales Horizon healthcare insurance account with enrollment, benefits, eligibility, and claims-related inquiries. I handled inbound and outbound calls while maintaining HIPAA compliance.
Earlier, at Sutherland Global Services on the Care.com healthcare account, I supported caregivers, agencies, and family members with scheduling, care updates, service coordination, and intake processes. I also coordinated caregiver assignments based on care plans and availability.
