Jacquelyn Joy
@jacquelynjoy
Healthcare customer service representative experienced in benefits verification, claims processing, and HIPAA-compliant medical records support.
PhilippinesWhat I'm looking for
At Sykes Asia Enterprises, Inc. / Foundever, I supported healthcare members with benefit coverage, eligibility, claims processing, and billing issues while following HIPAA guidelines.
At Tech Mahindra, I processed medical records requests and verified documentation while maintaining HIPAA compliance. I've also supported hosts and guests on a travel account and scheduled qualified appointments for a solar energy team.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Sykes Asia Enterprises, Inc. / Foundever
Provided healthcare support via inbound calls, addressing benefit coverage, member eligibility, and claims processing. Resolved billing issues and escalated services following HIPAA guidelines.
Customer Service Associate (Medical Records)
Tech Mahindra
Processed and fulfilled medical record requests from patients, providers, and legal entities via phone, email, live chat, and callbacks. Ensured HIPAA compliance and secure data handling.
Support Ambassador (Travel Account)
TDCX
Managed escalated cases from frontline agents for hosts and guests across call, chat, and email channels. Handled complex booking and account issues with empathy and swift resolution.
Appointment Setter
Solar Energy Solutions
Engaged prospective clients to introduce solar energy solutions and educated homeowners on solar benefits. Scheduled qualified appointments for the sales team.
Service Crew
Burger King
Gained hands-on experience in fast-paced customer service, food safety standards, counter operations, and team coordination.
Education
Degrees, certifications, and relevant coursework
Cebu Technological University
Bachelor of Science, Hospitality Management
2019 - 2020
Pursued a Bachelor of Science in Hospitality Management during the 2019-2020 academic year.
City of Bogo Senior High School
High School Diploma, Arts and Design
2017 - 2019
Completed the Arts and Design track during the 2017-2019 academic years.
St. Louise De Marillac College of Bogo
High School Diploma, Secondary Education
2013 - 2017
Completed secondary education from 2013 to 2017.
HIPAA Compliance Training
HIPAA Compliance Training Certificate, Healthcare Compliance
Certified in Health Insurance Portability and Accountability Act guidelines, privacy rules, data security, and patient confidentiality standards.
NC II Cookery Certification
NC II Cookery Certification, Cookery
Successfully trained and assessed in commercial food preparation, kitchen operations, cooking techniques, and food safety standards.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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