Hannah Mae Suarez
@hannahmaesuarez
Customer service specialist experienced in healthcare scheduling and patient communication.
PhilippinesWhat I'm looking for
I am an approachable, dependable customer service professional with proven experience in dental and ophthalmology appointment scheduling, virtual assistance, and patient-facing communications. I take pride in delivering accurate scheduling, documentation, and follow-up while building positive relationships with clients and patients.
I have worked in graveyard-shift patient scheduling and general customer service roles across dental and financial services, and I am proficient with multiple EHR and contact-center platforms. I seek opportunities to apply my organizational skills, attention to detail, and problem-solving to contribute to team and organizational success.
Experience
Work history, roles, and key accomplishments
Patient Scheduler
Lovett Dental
Sep 2024 - Oct 2025 (1 year 1 month)
Scheduled, rescheduled, and confirmed dental appointments, improving booking accuracy and clinic flow; handled inbound calls and patient inquiries to maintain high patient satisfaction.
Customer Service Representative
Primary BPO
Apr 2024 - Sep 2024 (5 months)
Made outbound calls to patients about eye health and appointments, managed referrals and follow-ups, and ensured efficient clinic operations through accurate scheduling and documentation.
Customer Service Representative
FIS
Jan 2022 - Jan 2024 (2 years)
Handled inbound calls regarding tax returns, debit cards, and account issues; documented interactions and resolved transaction concerns while maintaining accurate customer records.
Education
Degrees, certifications, and relevant coursework
University of Cebu
Bachelor's Degree in Business Administration, Business Administration
2021 - 2025
Pursuing a Bachelor's Degree in Business Administration with coursework completed between 2021 and 2025.
Asian College of Technology
Accountancy and Business Management
2019 - 2021
Completed studies in Accountancy and Business Management from 2019 to 2021.
Abellana National High School
Junior High School
2015 - 2019
Attended junior high school from 2015 to 2019.
Guadalupe Elementary School
Elementary Education
2009 - 2015
Attended elementary school from 2009 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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