MMMarilyn Meriel
@marilynmeriel
Dedicated healthcare representative with strong customer service skills.
PhilippinesWhat I'm looking for
I am a dedicated and motivated individual with a strong background in customer service and healthcare representation. My experience spans various roles, including Healthcare Representative at UNIFYCX, where I managed inbound calls from vision care providers, ensuring they received accurate information regarding benefits and claims. My ability to communicate effectively with different departments has been crucial in resolving issues efficiently.
Previously, I worked as a Middle Back Office at DIVERSIFY OFFSHORE STAFFING SOLUTIONS, where I utilized Salesforce to manage customer accounts and document retrieval. My role as a Consumer Experience Associate at 24-7 Intouch Philippines involved liaising with service providers to facilitate property transactions for our clients. I pride myself on my tech-savviness and my ability to adapt to new tools and systems quickly.
Experience
Work history, roles, and key accomplishments
Healthcare Representative
UNIFYCX
Sep 2023 - Apr 2025 (1 year 7 months)
Answered inbound calls from vision care providers regarding member benefits and claim statuses. Checked credentialing status of providers and communicated with back-office departments for various concerns.
Middle Back Office
Diversify Offshore Staffing Solutions
Apr 2022 - Mar 2023 (11 months)
Obtained necessary documents from various websites for customer accounts. Utilized Salesforce as the primary tool to input documents into the company's system.
Consumer Experience Associate
24-7 Intouch Philippines, Inc.
Jun 2021 - Mar 2022 (9 months)
Contacted service providers via email and calls regarding properties bought and sold by clients. Ensured smooth communication and coordination for property transactions.
Customer Service Representative
Collabera Technologies Private Limited, Inc.
Feb 2021 - May 2021 (3 months)
Handled incoming calls from clients concerning their bank accounts. Provided comprehensive support and resolved inquiries related to banking services.
Advisor I, Customer Service
Concentrix CVG Philippines, Inc.
Jun 2020 - Oct 2020 (4 months)
Responded to live chats from customers regarding their online orders and accounts. Provided efficient and accurate assistance to resolve customer issues.
Education
Degrees, certifications, and relevant coursework
Colegio de San Gabriel Arcangel
Bachelor of Science in Accounting Technology, Accounting Technology
Undertook studies in Accounting Technology, focusing on foundational accounting principles and practices. Completed 1.5 years of the Bachelor of Science program.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Interested in hiring Marilyn?
You can contact Marilyn and 90k+ other talented remote workers on Himalayas.
Message MarilynFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
