At Primary BPO, I supported ophthalmology care by scheduling medical appointments and synchronizing clinical calendars. I also made pre-operative check-in calls and verified patient health guidelines and procedural prerequisites.
I handled insurance coverage, copay, and authorization checks, along with medical billing inquiries. I worked to protect patient records and maintain data integrity.
Across roles at Teleperformance, Concentrix, and Tech Mahindra Ltd., I supported customers with account, billing, technical, and payment issues through voice and chat channels.
