Open to opportunities

James Mcgarrell

@jamesmcgarrell

Message

Senior Account Manager driving renewals, retention, and enterprise expansion in SaaS.

United Kingdom

Message

What I'm looking for

I’m looking to keep driving enterprise retention, renewals, and product adoption—while supporting business development and pipeline generation in a fast-paced commercial environment with strong stakeholder collaboration.

I help enterprise customers stick with the product—running renewals and upsell cycles for SaaS-enabled learning and development memberships and consulting, and partnering with C-level and operational stakeholders to expand account value. At B2B Marketing, I managed 40+ global enterprise accounts (including IBM, Bloomberg, Virgin Media O2, Henkel, and White & Case), drove product adoption, and supported executive business reviews built on usage and engagement insights.

Before that, I managed 90 enterprise accounts across Europe for B2B marketing services—balancing new business with account management, delivering account growth plans, and converting leads into long-term relationships. Earlier, I led account management for fintech SaaS-enabled services at Zapper, contributing to secure, multi-site rollouts and upsell strategies across London territory.

Experience

Work history, roles, and key accomplishments

Current

Insurance Advisor (Contract)

Current

Grove Life

Jun 2025 - Present (1 year 2 months)

Supporting customer acquisition through proactive outreach, lead generation, and early-stage prospect engagement.

Outreach Lead Generation CRM Pipeline Management

Senior Enterprise Account Manager

B2B Marketing

Aug 2021 - May 2024 (2 years 9 months)

Managed a portfolio of 40+ global enterprise accounts including IBM, Bloomberg, and Virgin Media O2, consistently exceeding annual quota. Closed the largest enterprise deal in company history (£178,744) and raised average order value from £3,000 to £23,000+.

Strategic Account Management SaaS Renewals Upselling Cross Selling CRM Salesforce QBRs Stakeholder Engagement Pipeline Generation Customer Retention

Enterprise Account Manager

B2B Marketing

Aug 2018 - Aug 2021 (3 years)

Managed 90 enterprise accounts across Europe, delivering product demonstrations and developing account growth plans. Drove renewals, upsell, and cross-sell opportunities contributing to £343,560 in recurring revenue.

Account Management Product Demonstrations Renewals Upselling Cross Selling CRM Stakeholder Management

Client Services Executive

Zapper

May 2015 - May 2018 (3 years)

Account managed London territory of 100 accounts, growing key hospitality and retail accounts including BrewDog and Creams Café. Introduced upsell strategies that boosted market share and secured national rollout deals.

Account Management Upselling CRM Client Onboarding

Business Development Advisor

Zapper

Dec 2014 - May 2015 (5 months)

Oversaw 200+ accounts across Greater London and the Isle of Man. Developed and launched Isle of Man product rollout plan, conducting onboarding, training, and stakeholder liaison.

Account Management Onboarding Training