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Lorena Iturra

@lorenaiturra

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Experienced Account Manager driving contract renewals and revenue growth.

United Kingdom

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What I'm looking for

I seek an account-focused sales role where I can manage clients, grow revenue, develop channel partnerships, and collaborate in a target-driven, international environment.

I am a proactive, results-driven renewal manager with extensive experience managing contract renewals and enterprise accounts. I consistently achieve revenue targets by engaging decision-makers and securing multi-year contracts.

I have driven business expansion into new territories, notably growing markets in EMEA, and I excel at building channel partnerships that open sustainable pipelines. I maintain meticulous CRM records in Salesforce and use data-driven insights for forecasting and renewal planning.

I bring strong negotiation, pipeline development and customer-focused sales skills and seek to join an ambitious team where I can continue to grow revenue and strengthen partner relationships.

Experience

Work history, roles, and key accomplishments

Current

Enterprise Renewal Manager

Current

Neo4j

Jan 2018 - Present (7 years 8 months)

Manage enterprise contract renewals for a graph database platform, driving multi-year renewals and consistently achieving renewal revenue targets through proactive engagement and promotions.

Salesforce CRM Enterprise Sales Account Management Negotiation Customer Retention Sales Strategy Pipeline Management

Business Development Manager

Intelliq Ltd

Jan 2017 - Jan 2018 (1 year)

Developed new business for forensic analysis solutions in retail and F&B, expanded into Spain and converted qualified leads into sales through demos and pilot programs.

Business Development Lead Generation Sales Presentations CRM Market Expansion Prospecting Social Selling Account Management

Business Development Executive

Volumatic

Feb 2016 - Dec 2016 (10 months)

Expanded export and channel distribution for intelligent cash handling devices, reactivated lapsed opportunities and negotiated with decision-makers to secure sales.

Channel Management Negotiation B2B Sales Prospecting Account Management Customer Service Sales Presentations

Senior Account Representative

ServiceSource Europe

Jan 2014 - Feb 2016 (2 years 1 month)

Sold recurring revenue management tools across Spain and the Nordics, identified and closed complex opportunities while coaching new hires to improve team performance.

Territory Management Account Management CRM Coaching Stakeholder Management Forecasting Sales Lifecycle

Sales Account Representative

ServiceSource Europe

Feb 2011 - Dec 2013 (2 years 10 months)

Managed renewals and new business across Europe, implemented a partner programme to enter the Spanish market and drove cross-sell and upsell strategies.

Renewals Upselling CRM Sales Forecasting Motorola Solutions Zebra Technologies

Customer Service Advisor

Bosch Communication Centre

Aug 2008 - Jan 2011 (2 years 5 months)

Provided customer service support and issue resolution for Bosch customers, maintaining service levels and acting as primary liaison between customers and company HQ.

Customer Service CRM Communication Escalation Management

Education

Degrees, certifications, and relevant coursework

Instituto Chileno-Británico de Cultura

Degree in Translation and Interpretation, English-Spanish Translation and Interpretation

1995 - 1999

Completed a degree in English-Spanish Translation and Interpretation at Instituto Chileno-Británico de Cultura from 1995 to 1999, focusing on linguistic skills and cross-cultural communication.