Open to opportunities

James Aboderin

@jamesaboderin

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I’m a Customer Support Representative with 4+ years helping multinational clients solve problems fast.

Nigeria

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What I'm looking for

I’m looking for a customer-focused role where I can handle multi-channel inquiries, improve service quality with problem solving and quality assurance, and grow through clear processes, teamwork, and measurable performance.

I’m a professional and dedicated Customer Support Representative with over 4 years of experience handling multi-national clients through creative problem solving and excellent service. I’ve conducted comprehensive reviews of insurance policies for clarity, accuracy, and compliance, and built quality assurance procedures for claims processing.

In my roles, I monitored customer interactions, improved service quality, and helped drive measurable results like a 10% reduction in claim processing time and a 5% increase in customer satisfaction scores. I also processed over 50 orders per week, streamlined order processing for a 20% decrease in processing time, supported returns management, and collaborated on upselling that increased sales revenue by 10%—while achieving the highest call quality score at 89%.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

12th_Kilishi

Mar 2024 - May 2025 (1 year 2 months)

Processed 50+ orders per week with a focus on accuracy and efficiency, decreasing order processing time by 10%. Streamlined order processing by 20%, managed returns, collaborated with sales on upselling that increased revenue by 10%, and achieved an 89% highest call quality score on the team.

Order Processing Returns Management Customer Service Accuracy & Efficiency Upselling Call Quality Monitoring Record keeping

Customer Support Representative

A.B Technologies

Jan 2024 - Jun 2024 (5 months)

Handled customer inquiries and resolved issues across phone, email, and chat by providing detailed product or service information. Ensured timely and accurate responses to support customers’ decision-making.

Customer Support Phone Support Email Support Live Chat Support Product Support Communication Time Management

Customer Support Rep & SMM

Maine Gadgets

Apr 2022 - Dec 2023 (1 year 8 months)

Reviewed insurance policies for clarity and compliance and developed QA procedures that reduced claim processing time by 10%. Increased customer satisfaction scores by 5% by monitoring customer interactions, delivering feedback, and identifying policy loopholes.

Customer Support Claims Processing Quality Assurance Customer Satisfaction Compliance Communication Time Management