Open to opportunities

faaizah hameed

@faaizahhameed

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Customer-focused support specialist with 3+ years delivering efficient, high-quality service across channels.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can resolve inquiries, improve processes with CRM tools, collaborate cross-functionally, and grow into broader client-success responsibilities.

I am a dedicated customer service professional with over three years of experience providing high-volume support via phone, chat, and email for both remote and in-office roles. I consistently resolve technical and account issues, meet performance targets, and use CRM tools to document interactions that improve service delivery.

I collaborate effectively with sales, logistics, and cross-functional teams to streamline order processing, returns, and complaint resolution, while maintaining data confidentiality and promoting customer retention through education and clear communication.