Open to opportunities

faaizah hameed

@faaizahhameed

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Customer-focused support specialist with 3+ years delivering efficient, high-quality service across channels.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can resolve inquiries, improve processes with CRM tools, collaborate cross-functionally, and grow into broader client-success responsibilities.

I am a dedicated customer service professional with over three years of experience providing high-volume support via phone, chat, and email for both remote and in-office roles. I consistently resolve technical and account issues, meet performance targets, and use CRM tools to document interactions that improve service delivery.

I collaborate effectively with sales, logistics, and cross-functional teams to streamline order processing, returns, and complaint resolution, while maintaining data confidentiality and promoting customer retention through education and clear communication.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Appen

Jan 2023 - Dec 2024 (1 year 11 months)

Delivered high-quality customer support via chat, email, and phone for international clients, resolving technical and account issues and exceeding daily performance targets including response time and resolution rate.

Customer Support CRM Chat Support Email Support Phone Support Data Entry Remote Collaboration

Customer Care Representative

Royal Fish Feed

Jan 2018 - Dec 2019 (1 year 11 months)

Provided frontline support for product, order, and delivery inquiries, handled returns and complaints to improve retention, and coordinated with sales and logistics to ensure timely delivery.

Customer Support Order Processing CRM Product Education Collaboration Logistics Coordination