Open to opportunities

Jamal Younger

@jamalyounger

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Dedicated customer service representative with expertise in medical billing.

United States

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What I'm looking for

I am looking for a role that values patient care and offers growth opportunities.

My name is Jamal Younger, and I have a strong background in customer service and medical billing. With over six years of experience, I have honed my skills in managing patient data, resolving billing inquiries, and maintaining effective communication with patients. My journey began at CVS, where I learned the importance of accuracy and empathy in customer interactions.

Currently, I am a Patient Account Representative at HCA Healthcare, where I manage billing inquiries and insurance verifications. My role involves processing claims and ensuring that patients receive clear explanations of their charges and payment options. I take pride in my ability to deescalate issues and provide exceptional service, which has been key to my success in this field.

Experience

Work history, roles, and key accomplishments

Current

Patient Account Representative

Current

HCA Healthcare

Jun 2023 - Present (2 years 1 month)

Managed patient billing inquiries, insurance verification, and ensuring accurate account updates. Processed claims & also followed up with patients on outstanding balances. Resolved billing discrepancies and provide a clear explanation of charges, coverages, and payments options to patients.

Billing Insurance Verification Claims Processing Account Management Conflict Resolution

Medical Office Assistant

Lake Ray Hubbard Pediatrics

Apr 2020 - Present (5 years 3 months)

Helped maintain customer data information & updated electronic medical records. Maintained a line of communications with patients by updating them on appointment scheduling & also verifying insurance information. Identified recurring issues and deescalate them appropriately.

Data Management Scheduling Insurance Verification

Customer Service Representative

CVS

Oct 2017 - Present (7 years 9 months)

Input patient and insurance data into our secure system. Actively respond to customer calls and emails with care & professionals. Handled confidential information following HIPAA guidelines.

Data Entry Communication HIPAA)Customer Service Troubleshooting

Education

Degrees, certifications, and relevant coursework

Inderkum High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects.

Ultimate Medical Academy

Medical Billing & Coding Certificate, Medical Billing & Coding

Studied medical billing and coding practices, including healthcare regulations and claims processing. Developed skills in managing patient accounts and insurance information.