Kambria Key

I’m a results-driven healthcare billing and customer experience professional with strong experience across remote and onsite environments. I manage high-volume workloads while protecting accuracy, compliance, and client satisfaction.

As a Billing Specialist at Baptist Health, I handle end-to-end medical billing—claims submission, payment posting, and account reconciliation. I resolve complex billing discrepancies by coordinating with insurance providers and patients, and I actively monitor accounts receivable to follow up on outstanding balances.

Previously, I delivered remote customer service as a Teleperformance Customer Service Representative across phone, chat, and email. I consistently exceeded performance metrics, handled escalations and complex inquiries, and maintained detailed, accurate documentation across multiple systems.

Earlier in my career as a Pediatric Associates Medical Assistant, I supported physicians in a high-volume practice while maintaining accurate EMR documentation, coordinating scheduling and patient intake, and providing patient education. I’m now seeking a remote opportunity where I can contribute expertise in customer support, healthcare administration, and billing operations.