Funmi Ogunbakin

Handled patient inquiries on insurance eligibility, benefits verification, and service authorizations, while processing payments and addressing billing questions. Resolved billing disputes, supported pre-certification workflows, and helped reduce patient wait times by streamlining check-in and registration.

Managed patient intake and registration, scheduling, and insurance pre-authorization requirements to ensure complete, accurate documentation. Provided technical support for online portal access, processed co-pays and deductibles, and followed up with patients to resolve outstanding issues.

Served as a primary contact for medical billing, insurance claims, and healthcare service inquiries, including helping patients understand denials and appeal options. Documented interactions in the CRM, set up payment plans, coordinated with insurance and accounts receivable, and consistently exceeded call handling metrics.

Handled high-volume inbound and outbound calls for patient account inquiries, scheduling, and billing issues, verifying patient information and assisting with claims-related discrepancies. Maintained 90%+ customer satisfaction by providing clear benefit and billing explanations, escalating complex cases appropriately, and ensuring HIPAA-compliant interactions.

Answered patient inquiries for appointments, billing, and insurance claims while supporting front-desk check-in and check-out operations. Scheduled appointments, processed payments and payment plans, updated patient records, and coordinated with insurance to verify benefits and resolve billing discrepancies.

Earned a Bachelor of Business Administration (BBA) degree from the University of Lagos.