Shadanae Hart
@shadanaehart
Customer service professional with expertise in medical billing and coding.
United StatesWhat I'm looking for
I am a dedicated customer service professional with a strong background in retail and medical billing. My experience includes working as a Customer Service Representative at Proctor Financial, where I efficiently handled customer inquiries and ensured accurate documentation while maintaining confidentiality. I pride myself on my ability to assess customer needs and provide effective solutions, all while adhering to established procedures.
With an Associate of Science Degree in Medical Billing and Coding from Ultimate Medical Academy, I possess a comprehensive understanding of the healthcare revenue cycle, including medical coding, insurance verification, and claims processing. My previous roles in retail have honed my communication and problem-solving skills, allowing me to interact positively with diverse customers and team members. I am committed to delivering exceptional service and maintaining high standards of quality in all my endeavors.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Proctor Financial
Jun 2023 - Present (2 years 1 month)
Interact with customers via inbound and outbound calls to answer inquiries and provide assistance. Document activity in customer accounts accurately while ensuring confidentiality. Identify customer needs and provide resolutions to problems.
Retail Sales Associate
Walmart
Oct 2022 - May 2023 (7 months)
Completed requests for special orders and interacted with customers to sell and upsell merchandise. Provided efficient and courteous customer service while working in a team-oriented environment.
Assembly Worker
Chrysler
Jan 2021 - Aug 2022 (1 year 7 months)
Ensured quality met specifications and addressed quality concerns. Followed work instructions for proper part assembly in a team-oriented environment to meet daily production schedules.
Retail Cashier
Aldi
Mar 2020 - May 2021 (1 year 2 months)
Served as a direct point of contact delivering excellent customer service. Operated cash register, accepted payments, and maintained cleanliness and organization of the work area.
Stay at Home Parent
N/A
Jul 2016 - Jun 2018 (1 year 11 months)
Managed household duties, coordinated medical care, meals, and social activities while remaining deadline-oriented and reliable.
Retail Cashier
Sears
Oct 2013 - Jun 2016 (2 years 8 months)
Operated cash register, provided fast and friendly service, and maintained cleanliness of the work area while interacting with diverse customers.
Education
Degrees, certifications, and relevant coursework
Shadanae hasn't added their education
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Availability
Location
United StatesAuthorized to work in
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