Open to opportunities

Jordan Smith

@jordansmith6

Message

Healthcare customer service advocate focused on Medicaid coverage and accurate records.

United States

Message

What I'm looking for

I’m looking for a fast-paced healthcare customer support role where I can resolve Medicaid coverage and billing questions accurately, stay HIPPA-compliant, and use clear communication and efficient data handling to improve outcomes.

I’m a Customer Service Advocate with experience handling high-volume inbound calls from members and healthcare providers about Medicaid insurance. I verify member eligibility, benefits, and prior authorizations while ensuring HIPPA compliance, update member demographics, and keep accurate account information.

Previously, I worked as a Scanning & Data Entry Clerk by processing and classifying documents, entering claims data with high accuracy, and reviewing data to reduce errors. I also supported front-desk operations as a Patient Service Associate—greeting patients, verifying insurance information, scheduling appointments, and handling check-out, calls, and payments.

Experience

Work history, roles, and key accomplishments

Customer Service Advocate

RepuCare (Centene)

Jun 2024 - Feb 2026 (1 year 8 months)

Handled high-volume inbound calls from members and healthcare providers regarding Medicaid insurance. Verified eligibility, benefits, and prior authorizations while maintaining HIPAA compliance and resolving billing inquiries.

Customer Service Medicaid Eligibility Prior Authorizations HIPAA compliance Member Account Updates

Scanning & Data Entry Clerk

JMS and Associates

Sep 2022 - Jun 2024 (1 year 9 months)

Processed and classified incoming documents, then entered and verified claims data for accuracy. Scanned, indexed, and organized documents in digital systems while tracking daily productivity using spreadsheets.

Data Verification Document Classification Microsoft Excel

Patient Service Associate

Premier Internists

Jul 2020 - Sep 2022 (2 years 2 months)

Provided front desk support by greeting patients, checking in/out, and collecting payments. Verified insurance information, scheduled appointments, managed provider calendars, and answered patient inquiries by phone.

Front Desk Support Patient Check In Insurance Verification Appointment Scheduling Phone Support Payment Processing Customer Service