Open to opportunities

Jake Yewdell

@jakeyewdell

Message

Dynamic Technology Specialist and Computer Science Educator.

United Kingdom

Message

What I'm looking for

I am looking for opportunities that allow me to leverage my technical expertise while contributing to innovative projects in technology education.

I am a dynamic Technology Specialist and Computer Science Educator based in North-East England, currently enhancing educational environments at One Hope International School. With a robust background in IT operations and application systems, I have dedicated my career to leveraging technology to drive efficiency and foster a culture of continuous improvement in technology education and support.

Throughout my career, I have designed and implemented engaging computer science curricula that cater to diverse learning styles. My experience includes operating as Head of ICT, where I maintained and provisioned employee credentials and developed in-house asset management systems. I have also provided technical provisioning through Active Directory and MS 365, handling large-scale projects that involve technical analysis and documentation.

My commitment to education extends beyond the classroom, as I have created dynamic learning environments that encourage active participation and collaboration among students. I am passionate about integrating ITIL processes to streamline operations and improve service delivery, and I am eager to further develop my skills in technical operations while contributing to innovative projects that enhance learning experiences.

Experience

Work history, roles, and key accomplishments

Current

Technology Specialist

Current

One Hope International School

Jan 2024 - Present (1 year 4 months)

Currently enhancing educational environments by leveraging technical expertise in IT operations and application systems. Focused on automation and cloud computing solutions to improve service delivery and foster continuous improvement in technology education.

IT Operations Cloud Computing Systems Administration Troubleshooting Automation Service Delivery

Application Systems Engineer

Partnerize

Jan 2024 - Feb 2024 (1 month)

Provided technical provisioning and support through Active Directory, MS 365, and Azure. Managed large-scale projects involving technical analysis and documentation, ensuring effective client communication and service delivery.

Active Directory Azure Project Management Documentation Client Communication YAML Python JavaScript

Cloud Computing Instructor

Education First

Jan 2023 - Feb 2023 (1 month)

Created a dynamic classroom environment for teaching English as a Second Language, focusing on tailored lesson plans and continuous improvement of teaching effectiveness.

Classroom Management Lesson planning Student Engagement Technical Operations

Client Technology Support Analyst

Amplience

Feb 2021 - Jan 2023 (1 year 11 months)

Provided 24/7 technical support in a SaaS and CRM environment, utilizing various web technologies and tools to troubleshoot and resolve client issues efficiently.

Technical Support SaaS CRM YAML JavaScript

Technical Support Officer

City of Sunderland Council

Jan 2020 - Feb 2021 (1 year 1 month)

Managed a technical support line, providing hardware and software support to over 2000 employees. Implemented account provisioning and asset management systems to enhance operational efficiency.

Technical Support Hardware Support Software Active Directory Asset Management Ticketing Systems Customer Service

Technical Support Analyst

South Tyneside Council

Jan 2020 - Jan 2021 (1 year)

Delivered technical support to end-users, significantly reducing customer complaints. Maintained service desk operations and developed a knowledge base for common issues.

Technical Support Service Desk Remote Desktop Protocol SCCM Desktop Support

Education

Degrees, certifications, and relevant coursework

University of Sunderland

Bachelor of Computer Science, Computer Science

2023 - 2024

Grade: GPA: 2:1

Bachelor of Computer Science with a focus on application systems engineering, providing technical provisioning through the use of Active Directory, MS 365, and Azure. Developed in-house applications using Python and Java technologies.

Education First

Instructor Certificate, Education

2023 - 2023

Taught English as a Second Language, creating a dynamic classroom environment that encouraged active participation and collaboration among students. Developed tailored lesson plans to address unique challenges faced by learners.

City of Sunderland College

Subsidiary Diploma in ICT, Information Technology

2012 - 2014

Designed and implemented engaging computer science curriculum that catered to diverse learning styles through web development/design and programming. Operated as Head of ICT maintaining employee credentials.