Izz KhanIK
Open to opportunities

Izz Khan

@izzkhan

Experienced IT Support Specialist with a passion for optimizing IT operations.

United Kingdom

What I'm looking for

I am looking for a role that offers opportunities for growth in IT security and cloud technologies, within a collaborative and innovative team environment.

I am an experienced IT Support Specialist with over 5 years in technical support and system administration. My expertise lies in troubleshooting, hardware/software support, and managing Active Directory and cloud technologies. I am AWS certified, showcasing my knowledge in cloud computing and security best practices. I am passionate about leveraging my technical skills to optimize IT operations and enhance service delivery.

In my current role as an Information Technology Engineer, I provide technical support and system administration for a medical imaging partnership. I manage Active Directory, Office 365 administration, and VPN configurations, ensuring secure remote access. I have automated IT workflows using Power Automate, significantly enhancing service desk efficiency and reducing response times. My previous experience includes working as an Azure Cloud Technology Specialist, where I managed escalated support tickets and provided technical guidance on cloud solutions.

Experience

Work history, roles, and key accomplishments

VT

Azure Cloud Technology Specialist

Virgin Atlantic - TCS

Nov 2022 - Oct 2023 (11 months)

Managed escalated support tickets, troubleshooting Citrix, Active Directory, and enterprise applications. Provided technical guidance on cloud solutions, supporting Azure cloud administration and virtualization platforms.

Education

Degrees, certifications, and relevant coursework

CC

Crawley College

BTEC Level 3, Information Technology

Completed a BTEC Level 3 in Information Technology, gaining foundational knowledge in IT systems and operations. Developed skills in various aspects of information technology, preparing for a career in IT support.

Tech stack

Software and tools used professionally

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Izz Khan - Information Technology Engineer - Medical Imaging Partnership | Himalayas