Izz Khan
@izzkhan
Experienced IT Support Specialist with a passion for optimizing IT operations.
What I'm looking for
I am an experienced IT Support Specialist with over 5 years in technical support and system administration. My expertise lies in troubleshooting, hardware/software support, and managing Active Directory and cloud technologies. I am AWS certified, showcasing my knowledge in cloud computing and security best practices. I am passionate about leveraging my technical skills to optimize IT operations and enhance service delivery.
In my current role as an Information Technology Engineer, I provide technical support and system administration for a medical imaging partnership. I manage Active Directory, Office 365 administration, and VPN configurations, ensuring secure remote access. I have automated IT workflows using Power Automate, significantly enhancing service desk efficiency and reducing response times. My previous experience includes working as an Azure Cloud Technology Specialist, where I managed escalated support tickets and provided technical guidance on cloud solutions.
Experience
Work history, roles, and key accomplishments
Information Technology Engineer
Medical Imaging Partnership
Aug 2024 - Present (10 months)
Provided technical support and system administration, troubleshooting hardware, software, and networking issues. Managed Active Directory, Group Policy, Office 365 administration, and VPN configurations to ensure secure remote access.
Azure Cloud Technology Specialist
Virgin Atlantic - TCS
Nov 2022 - Oct 2023 (11 months)
Managed escalated support tickets, troubleshooting Citrix, Active Directory, and enterprise applications. Provided technical guidance on cloud solutions, supporting Azure cloud administration and virtualization platforms.
Technical Support Analyst
Acora
Oct 2022 - Nov 2022 (1 month)
Delivered end-user support for Microsoft Windows, Office 365, and cloud-based applications. Automated IT tasks using PowerShell scripting, improving system efficiency and reducing downtime.
Support Analyst
O2 | Concentrix
Feb 2022 - Jul 2022 (5 months)
Provided IT support for enterprise users, troubleshooting network connectivity, software installations, and system updates. Educated users on IT security best practices, assisting in phishing awareness and password management initiatives.
Helpdesk Support
HMRC | HGS
Nov 2020 - Jul 2021 (8 months)
Provided remote IT support, resolving OS, application, and peripheral issues. Assisted with account management, password resets, and security compliance procedures.
Service Desk Analyst
Nuffield Health
Mar 2019 - May 2019 (2 months)
Handled service requests, account setups, and system configurations. Supported Salesforce (SaaS) applications, troubleshooting CRM-related issues.
Education
Degrees, certifications, and relevant coursework
Crawley College
BTEC Level 3, Information Technology
Completed a BTEC Level 3 in Information Technology, gaining foundational knowledge in IT systems and operations. Developed skills in various aspects of information technology, preparing for a career in IT support.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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