Open to opportunities

Izz Khan

@izzkhan

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Experienced IT Support Specialist with a passion for optimizing IT operations.

United Kingdom

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What I'm looking for

I am looking for a role that offers opportunities for growth in IT security and cloud technologies, within a collaborative and innovative team environment.

I am an experienced IT Support Specialist with over 5 years in technical support and system administration. My expertise lies in troubleshooting, hardware/software support, and managing Active Directory and cloud technologies. I am AWS certified, showcasing my knowledge in cloud computing and security best practices. I am passionate about leveraging my technical skills to optimize IT operations and enhance service delivery.

In my current role as an Information Technology Engineer, I provide technical support and system administration for a medical imaging partnership. I manage Active Directory, Office 365 administration, and VPN configurations, ensuring secure remote access. I have automated IT workflows using Power Automate, significantly enhancing service desk efficiency and reducing response times. My previous experience includes working as an Azure Cloud Technology Specialist, where I managed escalated support tickets and provided technical guidance on cloud solutions.

Experience

Work history, roles, and key accomplishments

Current

Information Technology Engineer

Current

Medical Imaging Partnership

Aug 2024 - Present (9 months)

Provided technical support and system administration, troubleshooting hardware, software, and networking issues. Managed Active Directory, Group Policy, Office 365 administration, and VPN configurations to ensure secure remote access.

Active Directory Group Policy Office 365 VPN Power Automate Endpoint Security Patch Management IT Infrastructure Optimization Asset Management

Azure Cloud Technology Specialist

Virgin Atlantic - TCS

Nov 2022 - Oct 2023 (11 months)

Managed escalated support tickets, troubleshooting Citrix, Active Directory, and enterprise applications. Provided technical guidance on cloud solutions, supporting Azure cloud administration and virtualization platforms.

Citrix Active Directory Azure Virtualization Network Security Firewalls

Technical Support Analyst

Acora

Oct 2022 - Nov 2022 (1 month)

Delivered end-user support for Microsoft Windows, Office 365, and cloud-based applications. Automated IT tasks using PowerShell scripting, improving system efficiency and reducing downtime.

Microsoft Windows Office 365 Cloud Applications PowerShell Patch Management

Support Analyst

O2 | Concentrix

Feb 2022 - Jul 2022 (5 months)

Provided IT support for enterprise users, troubleshooting network connectivity, software installations, and system updates. Educated users on IT security best practices, assisting in phishing awareness and password management initiatives.

system updates Security Best Practices Phishing Password Manager Troubleshooting IT Support User Education

Helpdesk Support

HMRC | HGS

Nov 2020 - Jul 2021 (8 months)

Provided remote IT support, resolving OS, application, and peripheral issues. Assisted with account management, password resets, and security compliance procedures.

IT Support Peripheral Support Account Management Password Resets Security Compliance ITIL Service Desk IT Operations

Service Desk Analyst

Nuffield Health

Mar 2019 - May 2019 (2 months)

Handled service requests, account setups, and system configurations. Supported Salesforce (SaaS) applications, troubleshooting CRM-related issues.

System Configuration Salesforce SaaS Applications CRM Troubleshooting IT Service Delivery Collaboration IT Support

Education

Degrees, certifications, and relevant coursework

Crawley College

BTEC Level 3, Information Technology

Completed a BTEC Level 3 in Information Technology, gaining foundational knowledge in IT systems and operations. Developed skills in various aspects of information technology, preparing for a career in IT support.