Ashimolowo Quadri Adesola

Diagnose and resolve complex technical issues related to Microsoft 365 applications. Conduct training sessions for support engineers and guide customers on migrations to Microsoft 365 cloud services while ensuring data integrity and compliance.

Administer and maintain Microsoft 365 productivity and collaboration apps including SharePoint Online, OneDrive, and Teams. Monitor and troubleshoot issues, design new solutions, and develop user guidance. Collaborate with stakeholders to enhance business efficiency and ensure compliance.

Led a team of Microsoft 365 support professionals, ensuring adherence to SLAs and providing mentorship. Oversaw incident resolution and implemented proactive measures to optimize services while maintaining documentation and compliance.

Provided first-level technical support to end-users, troubleshooting hardware and software issues. Managed support requests and collaborated with IT teams to resolve complex problems while maintaining documentation.

Provided expert-level technical support for Microsoft 365 applications, resolving issues and collaborating with end-users. Conducted troubleshooting and maintained documentation to enhance support processes.

Designed and implemented computer networks, configuring routers and firewalls. Monitored network performance and provided technical support to end-users while maintaining documentation and optimizing network efficiency.

Grade: Distinction

Completed a Master's degree in Cyber Security, focusing on advanced security protocols, risk management, and the protection of information systems.

Completed a Diploma in Computer Engineering, focusing on software development and systems analysis.

Grade: Upper Credit

Achieved a Higher National Diploma in Computer Engineering, covering topics such as computer architecture, programming, and network systems.

Grade: Upper Credit

Earned a National Diploma in Computer Engineering, emphasizing foundational skills in computer systems and networking.