JPJames Pitt
@jamespitt
IT support professional specializing in Azure, Intune, and systems administration.
United KingdomWhat I'm looking for
I am a motivated IT support professional with cross-industry systems-administration and customer-support expertise, certified in CompTIA A+ and Azure Fundamentals, and working toward Power Platform certification. I have over three years' service desk experience, expanded into second-line support across multiple sites, and consistently maintain a high incident/ticket closure rate (~180/month).
I have practical experience with Azure (Intune, Autopilot, Entra), Microsoft Exchange, Active Directory, IBM iSeries/AS400, Power Platform (Canvas apps, Power Automate) and functional knowledge of Python and SQL. I combine technical troubleshooting, SOP writing and training with strong customer-facing skills demonstrated by internal awards for service performance.
Experience
Work history, roles, and key accomplishments
IT Support Coordinator
Yusen Logistics Ltd
Aug 2022 - Present (3 years 3 months)
Provide 1st-line IT support and collaborate with 2nd-line teams across sites to resolve incidents, administer MDM and end-user security, and support IBM iSeries/AS400 systems; maintain SOPs and coordinate tech procurement and WEEE disposal.
English Teacher
EF English First
Feb 2020 - May 2022 (2 years 3 months)
Delivered online and in-person English lessons for students aged 8–18, designed tailored learning resources, tracked progress and attendance, and implemented classroom technologies including interactive whiteboards and VPN configurations.
Customs Broker
TNT Express
Mar 2019 - Dec 2019 (9 months)
Executed customs clearance and import/export documentation, managed data entry and invoicing using CHIEF and GENIUS, calculated duties for HMRC and liaised with clients to resolve shipment issues.
Banking Service Consultant
Nationwide Building Society
Nov 2018 - Feb 2019 (3 months)
Provided rapid resolution of customer financial and technical inquiries including app and web support, led an efficiency-tracking initiative and analysed transactions for potential fraud, achieving a 97% efficiency rating.
Education
Degrees, certifications, and relevant coursework
UBUniversity of Bedfordshire
Bachelor of Arts (Honours), English
2014 - 2017
Grade: First-class
Completed a BA (Hons) in English with a first-class honours degree, focusing on literary studies and written communication.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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