Open to opportunities

Anthony Okoye

@anthonyokoye

Message

I am a Technical Support Engineer specializing in Microsoft 365 with five years' experience.

United Kingdom

Message

What I'm looking for

I seek a mid-level technical support role focused on Microsoft 365 where I can solve complex issues, improve processes, exceed KPIs, collaborate cross-functionally, and continue professional learning.

I am a Technical Support Engineer with five years in the IT industry, specializing in Microsoft 365 solutions and committed to delivering high-quality technical support and excellent customer satisfaction.

At Tek Experts I delivered expert technical support for Microsoft 365 products, including Exchange, Teams, SharePoint, OneDrive and Office, and consistently met and exceeded KPIs: CSAT (Customer Satisfaction), QA, daily case resolution targets and low DTC (Days to Closure).

At Black Pelican I provided on-site and remote desktop support using AnyDesk, Quick Assist and Microsoft Teams, managed IT inventory, maintained organised daily task documentation, and trained internal staff on IT security protocols like phishing awareness and email security best practices.

I hold a B.Sc. in Computer Science (Second Class Upper) and certifications from Microsoft Learn (Microsoft 365), Google (IT Support Professional Certification) and CISCO (Introduction to Cybersecurity). I actively pursue continuous learning to enhance technical knowledge and process improvements.

Experience

Work history, roles, and key accomplishments

Intern

Scientific Equipment Development Institute (SEDI-E)

May 2018 - Nov 2018 (6 months)

Supported institute IT operations by installing and maintaining computer systems, collaborating on intern projects, diagnosing hardware faults, and escalating unresolved issues to senior support.

Installation IT Support Windows Team Collaboration

Education

Degrees, certifications, and relevant coursework

Enugu State University of Science and Technology

Bachelor of Science, Computer Science

Grade: Second Class Upper Division

Completed a Bachelor of Science in Computer Science at Enugu State University of Science and Technology, graduating in 2019 with Second Class Upper Division.