Ahmedur Rahman

Supported a migration from on-premises Active Directory to Microsoft Entra ID within an Azure hybrid environment, including Azure AD Connect configuration and troubleshooting during sync and sign-in. Worked on virtualised infrastructure using VxRail and VMware vSphere, deployed Dell PowerEdge servers, configured Windows Server domain controllers, and performed network/security configuration with J

Provided 1st/2nd line support in a hybrid working environment. Worked on a telephony migration to Zoom Phone, supported testing and user readiness, onboarded COPE Mac devices into an on-premises Active Directory environment, and managed enterprise Citrix environments including NetScaler upgrades/configuration and Citrix master images.

Delivered 1st line technical support remotely to a large client base, handling Microsoft Office and Exchange support and troubleshooting Windows/Mac and mobile device queries. Logged and resolved issues through a ticketing system within SLAs, achieved a 9.8/10 QA score, and supported onsite IT tasks including workstation builds and laptop deployments.

Provided 1st/2nd line desktop support to the head office and showrooms, including Microsoft Office support, email management, device setup, remote support, and Windows/Mac troubleshooting. Managed users on a Windows Server 2012 domain and documented requirements to improve the company website, testing code and reporting errors/bugs.

Planned and taught sports activities for young children at a local primary school, focusing on the benefits of an active lifestyle. Built experience in interacting with a target audience, time management, event organisation, and leadership.

Supported scheduling and planning for Health and Social Care classes. Created an Excel database for newly enrolled students and developed interpersonal communication skills with people from different backgrounds.

Grade: 2:2

Activities and societies: Worked on projects including a Spotify replica, a mobile weather application, fully functioning websites, and a Java-based role-playing game; recorded and edited a short feature film.

Completed a BSc (with honours) in Computer Science with Multimedia at Queen Mary University of London. Built programs and websites and developed knowledge of GUIs from a psychological viewpoint.

Grade: Maths (B), Psychology (B), English Literature and Language (C)

Studied A-Levels in Mathematics, Psychology, and English Literature and Language. Achieved the listed grades across these subjects.

Grade: 9 GCSEs incl. 3 A grades; NCFE Animation (Pass); OCR ICT National (Distinction)

Completed GCSEs and additional vocational qualifications in animation and ICT. Achieved the stated GCSE and qualification results.