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Jaroslaw Siemek

@jaroslawsiemek

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Dynamic IT Engineer with 8+ years of delivering technical solutions.

United Kingdom

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What I'm looking for

I am looking for a role that fosters innovation and values customer-centric solutions, with opportunities for growth in AI technologies.

I am a dynamic and forward-thinking IT Engineer with over 8 years of experience in delivering end-to-end technical solutions and customer success initiatives. My expertise lies in translating complex technical concepts into accessible business solutions, which has allowed me to consistently achieve high customer satisfaction ratings and receive performance bonuses. I am particularly passionate about emerging technologies, especially Microsoft Copilot Studio, and have a strong background in technical pre-sales, stakeholder engagement, and custom solution design.

Throughout my career, I have implemented solutions that improved onboarding efficiency by over 10% and reduced ticket resolution times by 15%. I have played key roles in Intune app deployments with a 100% success rate and have been instrumental in reducing deployment errors and enhancing system reliability through proactive maintenance and innovative troubleshooting methods. My ability to communicate effectively with both technical and non-technical audiences has been a significant asset in my roles, allowing me to build strong client relationships and deliver tangible business value.

Experience

Work history, roles, and key accomplishments

Level 2 Service Desk Engineer

Mirus IT Solutions

Nov 2023 - Present (1 year 8 months)

Delivered 2nd-line remote support globally using Microsoft 365, Azure AD, Entra ID, Intune, and cybersecurity tools. Coordinated projects involving conditional access, user onboarding/offboarding, and autopilot deployments, setting the stage for AI-powered solutions such as Microsoft Copilot Studio.

Azure AD Entra ID Intune Cybersecurity CoPilot Studio

ICT Associate – 1st, 2nd, and 3rd Line Support Engineer

Tconsult Technologies Limited

Jun 2021 - Present (4 years 1 month)

Managed multi-channel support (phone, email, in-person), building strong client relationships with clear communication and agile problem-solving. Contributed to pre-sales initiatives by identifying client challenges and proposing scalable, cloud-based innovations.

Client Relationship Management Technical Support Networking Cybersecurity Pre Sales

Information Technology Support Technician

Time Systems UK

Dec 2019 - Present (5 years 7 months)

Administered IT infrastructure including Office 365, Active Directory, and on-premises servers to ensure optimal performance. Developed user manuals and technical documentation critical for effective end-user training and support.

Office 365 Active Directory Technical Documentation Software Testing Troubleshooting

Education

Degrees, certifications, and relevant coursework

College No. 3 in Oswiecim

Diploma, Information Technology

Completed a comprehensive program in Information Technology, gaining foundational knowledge and practical skills in various IT domains. The curriculum covered essential aspects of IT, preparing for a career in the technology sector.