Open to opportunities

Jake Praske

@jakepraske

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Dynamic professional with over 5 years of customer-facing experience.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I'm a dynamic and detail-oriented professional with over 5 years of diverse customer-facing experience, including remote delivery, security, administrative functions, and field operations. My commitment to delivering 5-star service has consistently earned me recognition for excellent communication and innovative problem-solving in fast-paced environments.

Throughout my career, I have successfully managed high-volume operations, from greeting clients and scheduling appointments as a receptionist to delivering over 1,500 orders with a perfect 5-star rating as a delivery driver. My ability to adapt and streamline workflows has not only improved customer satisfaction but has also driven team success in every role I've undertaken.

I am now seeking a customer service, support, or sales role where my operational expertise and dedication can contribute to enhancing customer satisfaction and achieving organizational goals.

Experience

Work history, roles, and key accomplishments

Receptionist

Dog Days Dog Grooming

Jun 2023 - Present (2 years 3 months)

Greeted clients and scheduled grooming appointments while managing high-volume phone calls. Handled record-keeping, email correspondence, and front desk operations.

Customer Service Scheduling Record keeping

Delivery Driver

DoorDash

Feb 2021 - Present (4 years 7 months)

Delivered over 1,500 orders with a 100% 5-star rating. Designed climate-specific delivery methods to protect product integrity.

Delivery Logistics Customer Service Problem Solving

Security Officer

Securitas

Apr 2020 - Present (5 years 5 months)

Performed gate control, visitor screening, and theft prevention protocols. Logged over 100 employee clearances daily in a logistics hub.

Security Protocols Visitor Screening Logging

Lawn Care Specialist

Twin Cities Landscaping

Mar 2018 - Present (7 years 6 months)

Delivered full-service lawn care to commercial and residential clients. Maintained schedules and resolved customer issues professionally.

Customer Service Scheduling Client Management

Delivery Driver & In-Shop Worker

Jimmy John's

Apr 2014 - Present (11 years 5 months)

Cross-trained in food prep, cashiering, and deliveries. Mentored new team members and handled 25+ deliveries per shift.

Food Preparation Cashiering Delivery Mentoring Customer Service

Seasonal Temp Worker

Diamond Graphics

Aug 2013 - Present (12 years 1 month)

Assisted in product QC, packaging, and shipping logistics. Supported various operational tasks within a fast-paced environment.

Quality Control Packaging Shipping & Logistics Support Operations Team Collaboration

Cashier

Tractor Supply Co.

Oct 2012 - Present (12 years 11 months)

Provided customer service and supported sales/restocking across departments. Assisted customers with product inquiries and purchases.

Customer Service Sales Support Cashiering Product Knowledge

Education

Degrees, certifications, and relevant coursework

Elk River High School

High School Diploma, General Studies

2008 - 2012

Completed a comprehensive high school curriculum, gaining foundational knowledge across various subjects. Developed essential academic and life skills during the four-year program.