Open to opportunities

Fallon Simpson

@fallonsimpson

Message

I am a customer service professional excelling in remote support, communication, and time management.

United States

Message

What I'm looking for

I seek a remote customer-service role where I can apply communication, time-management, and technical skills to support a dynamic team, maintain productivity, and provide reliable, professional customer care.

I am a motivated, detail-oriented customer service professional with extensive experience in phone-based sales, order entry, appointment scheduling, billing, and front-of-house hospitality. I consistently exceeded sales goals and completed telephone survey assignments in the top percentile.

I seek remote roles where I can leverage strong communication, time management, and technical proficiency to support a dynamic team, maintain productivity, and deliver professional customer support. I am adaptable, reliable, and skilled at resolving customer issues under pressure.

Experience

Work history, roles, and key accomplishments

Receptionist & Customer Service

Royal Class Service

Oct 2016 - Apr 2019 (2 years 6 months)

Promoted from part-time outbound sales caller to full-time Receptionist & Customer Service; managed appointment booking, billing, customer service calls and ran the after-hours emergency service line.

Customer Service Billing Outbound Sales Phone Support Emergency Line Management

Telephone Interviewer

RTI International

Jan 2015 - May 2015 (4 months)

Conducted outbound telephone interviews for a health insurance survey and completed the assignment in the top percentile for performance.

Telephonic Interviewing Data Collection Call Center Reporting Customer Outreach

Seasonal Sales Representative

Avis Flowers

Mar 2014 - Jun 2014 (3 months)

Seasonal sales representative handling inbound and outbound calls to sell floral arrangements for holidays and funerals, processing orders and coordinating national shipments.

Inbound Sales Outbound Sales Order Processing Customer Service CRM

Seasonal Customer Service Representative

Net-A-Portier

Jun 2013 - Dec 2013 (6 months)

Seasonal customer service representative handling high-volume client emails regarding orders and discrepancies under time-sensitive, high-pressure conditions.

Email Support Order Management Dispute Resolution Attention To Detail Prioritization CRM