Open to opportunities

Traci Johnson

@tracijohnson

Message

I love to represent a company that I can believe in.

United States

Message

What I'm looking for

I seek a role that allows me to connect with clients and grow professionally.

I am a dedicated and detail-oriented go-getter with a proven history of success in customer service roles. My experience spans various positions, including Delivery Driver at USPS and International Associate at J.Crew, where I consistently excelled in performance metrics and was recognized for my exemplary work. I thrive in fast-paced environments and enjoy connecting with clients on a personal level.

I have developed strong communication skills and the ability to work well under pressure. I take pride in maintaining a positive customer experience and fostering a friendly environment. My enthusiasm for learning new programs and taking on challenging projects has allowed me to contribute effectively to my teams and adapt to changing demands.

Experience

Work history, roles, and key accomplishments

Delivery Driver

USPS

Jun 2023 - Sep 2023 (3 months)

Sorted inbound mail and packages for delivery. Delivered inbound mail and packages with accuracy and speed using a postal delivery van.

Sorting Mail Time Management Attention To Detail

Kitchen Staff and Sales Associate

Sheetz

Nov 2021 - May 2022 (6 months)

Maintained a positive customer experience and friendly environment, building rapport with customers. Prepared food for customers using industrial kitchen equipment and maintained high standards of cleanliness.

Customer Service Food Preparation Sales

International Associate

J.Crew

May 2018 - Oct 2021 (3 years 5 months)

Answered inbound calls to confidently address customer inquiries and place orders. Entrusted with leadership duties, including coaching and monitoring team chat, and consistently ranked among top performers.

Customer Service Leadership Problem Solving Sales Communication Team Leadership

Call Center Associate

Startek

Jun 2015 - May 2018 (2 years 11 months)

Accepted inbound and outbound calls to address customer concerns across two lines of business. Provided individual support training for new hires and floor support for agents, consistently ranking among top agents.