Looking for a job

Jairrid Brown

@jairridbrown

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I am an Entry level Cybersecurity Analayst, working to expand my knowledge and skill sets.

Canada

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What I'm looking for

I want a place that will foster growth and wants to see their employees succeed and acheive their goals.

I am a dedicated hardworking person who is looking to expand their skills in Cybersecurity. I currently have 8+ years of technical/customer support, and found that I enjoy the more technical side of the role. I believe in always looking for growth and never settling as this can lead you to become stagnent and resentful to your job. I recently acquired my ISC2 Certified in Cybersecurity certification and am working toward a compTIA Security+ and Microsoft certification.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Descartes Systems Group

Jan 2022 - Present (4 years 6 months)

I joined Descartes Systems Group's Visual Compliance team to help them grow and reduce the work load of everyone on the team. In the role I have been given the opportunity to improve employee and client onboardings as well as other processes. I have also been chosen to be the main escalation point for the department to communicate with other teams.

Customer Service Customer Support Onboarding Freshdesk Escalation Management Teamwork Microsoft Teams Team Management Process Building Process Improvement Communication Skills

Technical Support Specialist

StraticsNetworks

Jun 2019 - Jan 2022 (2 years 7 months)

I joined StraticsNetworks Technical Support team to ensure they could continue to offer the coverage they had. In this role I was given my first tast of SaaS and how to troubleshoot the web based application. I also was able to learn how to communicate with all levels of business and professions. During quieter times I was also given the opportunuity to teach myself about their API.

Technical Skills Technical Support Training User Training Freshdesk Phone Support Phone Communication Live Chat Intercom APIs SaaS

iOS Technician

JumpPlus

Aug 2017 - Jul 2019 (1 year 11 months)

I joined Jump+'s team to help cover their servicedesk as their technician's work load was increasing. During my tenure I had to help rebuild the iOS team helping to bring in 200+ repairs a day.

iOS MacOS MacOS Support apple Sales Phone Communication Documentation

Technical Support Advisor

Concentrix

Jul 2015 - Aug 2017 (2 years 1 month)

Fresh out of University I joined Concentrix as my first job. I started as a tier 1 applcare iOS support advisor. Evenually I moved to Mac tier 1 and the to iOS tier 2. During my tenure I also became a performance coach allowing me to help train and coach advisors to help improve their call handling.