Hakim Adan
@hakimadan
I resolve product, network, hardware, and software issues for customer-facing technology platforms.
CanadaWhat I'm looking for
At TouchBistro, I investigated customer-reported technical issues and worked with product development teams to resolve product challenges. I supported hardware, software, server/client environments, Cisco networking equipment, and payment terminals while documenting root causes and resolutions.
Previously, at Shaw Communications and JFC International Canada, I managed customer requests, support queues, order inquiries, ticket assignment, client onboarding, service configuration, and data quality. I communicate technical issues clearly, follow through on active tickets, and work directly with customers to reach timely resolutions.
I'm building on hands-on IT support and cybersecurity knowledge, including Salesforce, ServiceNow, Windows, iOS, networking fundamentals, encryption, firewalls, and secure communication protocols.
Experience
Work history, roles, and key accomplishments
Investigated customer-reported technical issues and collaborated with product development teams to resolve product-related challenges. Provided support for hardware, software, and network issues, and utilized Salesforce to track and manage support requests.
Education
Degrees, certifications, and relevant coursework
York University
Bachelor's Degree, Political Science
Pursued a Bachelor's Degree in Political Science at York University in Ontario, Canada.
Brain Station
Diploma, Cybersecurity
Completed a Diploma in Cybersecurity at Brain Station in Toronto, Ontario.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
Skills
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