Jaira Isabella User

I've supported global clients at Booking.com, Yohana App, Trajector, and Strata Choice through customer service, concierge-style virtual assistance, client care, and executive administration.

At Booking.com, I handled rental reservations, modifications, cancellations, refunds, and escalated concerns across phone, email, and chat. I coordinated with rental car providers and internal teams to resolve complex booking issues while maintaining detailed CRM records and strong customer satisfaction.

At Yohana App and Trajector, I managed schedules, travel, research, client requests, documentation, case updates, and high volumes of inquiries. I build trust through proactive communication, empathy, organization, and close attention to detail.

In my current Executive Assistant role at Strata Choice, I process Section 184 certificate requests, issue invoices, prepare documents, support Strata Managers, and keep administrative work moving accurately and on deadline.