Ericka Buergo

I’m a detail-oriented Executive Assistant focused on Operations & Property Support and Customer Service. With 6+ years of experience supporting executives and international clients across US, UK, and remote business environments, I bring clear English communication, urgency, and strong follow-through.

In my current role, I manage executive and family scheduling across US and Philippine time zones, coordinating meetings, property viewings, service appointments, travel logistics, and vendor visits. I handle complex operational requests end-to-end by gathering details, comparing options, confirming availability, tracking deadlines, and preparing organized updates for decision-making.

Previously, as an Administrative Officer / Executive Assistant / Property Manager, I supported property operations for 62 residential units and 3 office units. I managed tenant communication, rent collection, lease renewals, maintenance coordination, documentation, and weekly operational reports, while also assisting with arrears monitoring, legal notices, and compliance documentation.

I also bring customer support experience from Alta Resources and Alorica, handling high-volume inquiries via chat, email, and phone. I document interactions, escalate complex concerns appropriately, and maintain professionalism and empathy—whether I’m working with guests, tenants, vendors, or senior stakeholders.