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Jaime Robles

@jaimerobles

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Operations & supply chain professional specializing in cross-border logistics and e-commerce.

Mexico

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What I'm looking for

I’m looking for an operations, supply chain, or e-commerce role where I can own cross-border inbound logistics, inventory accuracy, and store operations—combining supplier coordination, documentation, and continuous improvement in a fast-moving environment.

I’m a Business Operations and Supply Chain professional with 10+ years coordinating vendor relationships, inbound logistics, inventory management, purchasing, and e-commerce operations across international supply chains. I’m bilingual English/Spanish (C2) and known for reliability, problem-solving, and cross-functional coordination.

At OXI Pharma, I directed end-to-end inbound supply chain operations—coordinating POs, managing supplier relationships, and overseeing inventory flow from vendors to warehouse. I reduced delivery times by 3–5 days through transportation routing optimization and inventory coordination, while negotiating vendor terms that cut operational costs and increased profitability by 25–38%.

I also built and maintained Shopify and WordPress e-commerce storefronts, managing product catalog, inventory, and fulfillment workflows. In one role, my work supported a division that grew to 30% of total company revenue, and I later helped drive digital marketing results with Shopify and MercadoLibre—growing sales 30% and achieving top-3 category ranking on MercadoLibre.

What I bring is operational ownership end-to-end: import/export logistics across the U.S., Mexico, and China; shipment tracking; inventory reconciliation; and meticulous documentation (POs, SOPs, and operational records). I’m a fast adopter of WMS platforms and I execute independently with minimal oversight.

Experience

Work history, roles, and key accomplishments

Supply Chain & Logistics Manager

OXI Pharma SAS de C.V.

Sep 2019 - Jan 2022 (2 years 4 months)

Directed end-to-end inbound supply chain operations, including coordinating POs, supplier relationships, and inventory flow from vendors to the warehouse. Improved delivery times, reduced cargo damage and customs delays, and managed international import logistics with customs documentation and shipment tracking.

Coordination Supplier Relationship Management Inbound Logistics Inventory Management Logistics Customs Documentation Customs Compliance Shipment Tracking Inventory Reconciliation Import Export Logistics (U.S.Mexico Supply Chain Coordination

Operations Manager & Executive Support

Comergym S.A. de C.V.

Sep 2016 - Aug 2019 (2 years 11 months)

Managed cross-border sourcing and purchasing for Mexico, the United States, and China, including import logistics and vendor communications. Built and maintained Shopify and WordPress storefronts, managing product catalog, inventory, and fulfillment workflows.

Cross Border Sourcing Logistics Customs Documentation Transportation Coordination Shipment Tracking Shopify WordPress Product Catalog Management Inventory Management Purchasing E Commerce Operations

Founder & Operations Manager

Juvenis Shop (E-Commerce)

Jan 2022 - Feb 2023 (1 year 1 month)

Imported novelty and seasonal products, managing the end-to-end supply chain from sourcing and PO coordination through customs paperwork, inventory tracking, and fulfillment. Managed Shopify and MercadoLibre storefronts and supported growth through digital marketing campaigns.

Coordination Import Fulfillment Operations Shopify Mercado Libre E Commerce Operations Sourcing Marketing Campaigns International Sourcing

Current

Independent Consultant - Ops & E-Com

Current

Self-Employed

Nov 2024 - Present (1 year 8 months)

Built and launched Shopify storefronts for clients, handling product setup, inventory configuration, and operational workflows. Developed WooCommerce/WordPress sites with full operational setup and supported vendor sourcing research and digital marketing strategy.

Shopify Store Setup Product Setup Workflows WooCommerce WordPress Digital Marketing Strategy

Leasing Coordinator

Standard Property Management

May 2024 - Oct 2024 (5 months)

Coordinated daily leasing operations in AppFolio, including tenant records, scheduling, and lease documentation with compliance. Maintained detailed records and SOPs and resolved scheduling conflicts and tenant issues with minimal escalation.

Appfolio Scheduling & Compliance Conflict Resolution Issue Resolution

Answering Service Agent

Dedicated People Answering Service (Nationwide Inbound)

Jan 2024 - May 2024 (4 months)

Provided after-hours customer service by phone for real estate agents, medical offices, and field service businesses, capturing caller information and booking appointments. Coordinated scheduling between field agents and clients using an urgency-based triage approach.

Appointment Scheduling Scheduling Caller Information Capture Scheduling coordination

Technical Support Representative

Teletech

Apr 2014 - Nov 2015 (1 year 7 months)

Resolved technical support inquiries for HP printers and digital cameras via phone, maintaining strong first-contact resolution performance. Communicated technical concepts clearly to a broad customer base, with recognition for support provided to senior citizens.

Technical Support Troubleshooting Customer Service Printers Digital Cameras First Contact Resolutions Phone Support Technical Communication Digital Camera Support Customer Support For Senior Citizens

Education

Degrees, certifications, and relevant coursework

Universidad de Guadalajara (CUCEI)

Computer Engineering, Computer Engineering

2010 - 2012

Completed 3 of 8 semesters in a Computer Engineering program with software specialization, including coursework in engineering mathematics, software, and programming. Also pursued a minor in communication and French while working full-time and raising a child.