Open to opportunities

Diana Lira

@dianalira

Message

Detail-oriented healthcare patient access professional specializing in appointment scheduling and customer service.

United States

Message

What I'm looking for

I’m looking for a healthcare role where I can handle patient scheduling, collect accurate demographic and insurance information, and resolve appointment, insurance, and billing questions with calm, bilingual customer service.

I’m a detail-oriented Patient Access Assistant with more than 1 year of experience in healthcare administration, focused on patient scheduling and customer service. I manage high call volumes while ensuring accurate collection of demographic and insurance information, and I resolve patient inquiries about appointments, insurance coverage, and billing discrepancies.

I also bring hands-on care experience from my Certified Nursing Assistant work, including monitoring vital signs, maintaining accurate documentation, responding to call lights, and supporting activities of daily living. Bilingual in English and Spanish, I collaborate with healthcare teams to help ensure timely delivery of quality care and efficient resolution of concerns.

Experience

Work history, roles, and key accomplishments

Current

Cashier/Deli Worker

Current

Melrose 1 Stop

Mar 2026 - Present (5 months)

Maintained cleanliness and organization in the deli area and supported a safe, inviting environment for customers. Operated the cash register accurately and handled cash transactions, providing correct change.

Cash Register Operation Cash Handling Customer Service Food Service Deli Area Organization

Patient Access Assistant

Centracare

May 2024 - Nov 2025 (1 year 6 months)

Scheduled patient appointments by coordinating with healthcare providers to optimize scheduling efficiency. Resolved patient inquiries related to appointments, insurance coverage, and billing discrepancies while managing high call volumes and collecting accurate demographic and insurance information.

Appointment Scheduling Patient Check In Customer Service Active Listening Organizational Skills Multitasking

Certified Nursing Assistant

Cura

Nov 2022 - Apr 2024 (1 year 5 months)

Monitored vital signs and reported changes or abnormalities to nursing staff while maintaining accurate documentation of patient care activities and observations. Provided direct patient care, including assisting with activities of daily living, and responded promptly to call lights to support patients.

Vital Signs Monitoring Patient Care Documentation Bathing Grooming Dressing Assistance Call Light Response Clean and Safe Patient Environment Attention To Detail

Deli Clerk

Corborns

Dec 2021 - Nov 2022 (11 months)

Provided customer service by assisting customers with deli orders and answering questions during busy periods. Operated the cash register accurately and maintained cleanliness and organization in the deli area.

Cash Register Operation Cash Handling Customer Service Food Service Deli Area Organization Busy Period Support