Kayleigh Dey-Harter
@kayleighdey-harter
Patient Access Representative focused on customer service and accurate, efficient registration.
What I'm looking for
I’m a Patient Access Representative who thrives on helping people smoothly move through the care process. I bring a steady, detail-oriented approach grounded in strong customer service habits and reliable day-to-day performance.
In my current role, I register patients, answer phones, and use computer systems to support scheduling and intake. I work with insurance knowledge and handle referrals, staying organized while managing real-time needs.
Before this, I built a strong foundation through roles as a cashier and sales associate, including handling cash, organizing inventory, and supporting customers promptly and knowledgeably. I also performed janitorial duties and maintained an excellence attendance record.
I’m motivated by my strengths—strategic, futuristic, belief, significance, and adaptability—and I’m excited to keep growing in patient-facing operations. I’m especially drawn to work where communication, organization, and responsiveness directly improve the experience for others.
Experience
Work history, roles, and key accomplishments
Patient Access Representative
Bronson Kalamazoo
Jul 2022 - Present (4 years)
Registers patients and supports front-desk operations, including phone and insurance-related tasks and computer-based work.
Check Out
Kalamazoo Ophthalmology
Aug 2021 - Jul 2022 (11 months)
Handled patient check-out tasks including cash handling, scheduling, and answering phones and referrals with computer use.
Sales Associate
Kohl’s
May 2019 - Aug 2021 (2 years 3 months)
Provided prompt, knowledgeable customer service as a cashier, including inventory organization and stock/replenishment.
Softlines
Meijer
Oct 2018 - May 2019 (7 months)
Worked as a customer-facing Softlines associate, providing cashier support, customer service, and organizing inventory.
Cashier
Culver’s
Sep 2016 - Jul 2017 (10 months)
Handled cashier and customer service duties, including awareness of food allergies and janitorial tasks.
Education
Degrees, certifications, and relevant coursework
Kalamazoo Valley Community College
Multi-Media/Video (Major), Multi-Media/Video
Studied Multi-Media/Video with American Sign Language and graduated in Spring 2021.
Galesburg-Augusta Community Schools
College Prep, American Sign Language
Completed the College Prep program and studied American Sign Language, graduating on June 8, 2018.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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