
Desiree Gutierrez
@desireegutierrez
I deliver accurate customer and patient support across healthcare and hospitality.
What I'm looking for
I've supported patients at Presbyterian Medical Services by scheduling appointments, updating health records, verifying insurance, and helping address billing concerns. I work accurately with confidential information while adapting schedules to provider needs.
Previously, I handled front-desk guest services, reservations, billing records, and conflict resolution at Holiday Inn Express, along with customer checkout and merchandising support at Dollar Tree. I bring customer service, administrative support, phone communication, and medical scheduling experience.
Experience
Work history, roles, and key accomplishments
Customer Access Representative
Presbyterian Medical Services
Oct 2024 - Jun 2025 (8 months)
Scheduled patient appointments and updated health records. Verified insurances and assisted with billing concerns.
Guest Services Representative
Holiday Inn Express
Jun 2023 - Oct 2024 (1 year 4 months)
Delivered guest services and handled front-desk responsibilities. Resolved customer conflicts professionally and maintained billing records and reservations.
Retail Cashier
Dollar Tree
Apr 2023 - Jun 2023 (2 months)
Provided customer checkout and retail assistance. Maintained cleanliness and stocked merchandise.
Education
Degrees, certifications, and relevant coursework
Albuquerque Job Corps
Office Administration, Office Administration
2011 - 2013
Completed Office Administration program at Albuquerque Job Corps from 2011 to 2013.
SIATech Charter High School
High School Diploma, General Studies
2011 - 2013
Earned a High School Diploma from SIATech Charter High School from 2011 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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