Jaefar Rhoni

Manage a daily pipeline of over 30 financially sensitive and escalated cases from Visa Cardholders and card issuers, ensuring seamless access to premium travel benefits. Consistently exceed departmental KPIs, maintaining a 100% CSAT score for 7 consecutive months and a QA score of 95%.

Led a cross-functional team of 15 Restaurant Onboarding Associates, driving the successful launch of 20 to 60 new B2B partners daily across French and Belgian markets. Managed the end-to-end client lifecycle, providing 13 weeks of strategic follow-up to ensure partners were fully operational and revenue-generating.

Directed the full business lifecycle of a creative agency, managing a team of 5 creatives to deliver branding, video advertising, web design, and SEO solutions. Spearheaded B2B sales cycles from prospecting to contract signing, securing projects with SMEs and public sector clients.

Managed approximately 30 daily auctions, overseeing the end-to-end process via the HubSpot CRM pipeline from initial vehicle registration to final transfer of sales funds. Executed strict KYC compliance procedures, processed financial refunds, and provided detailed sales data reports to European B2B dealership partners.

Resolved 10 to 20 complex daily cases for an international customer base, including high-priority escalations from the CEO's office and social media. Achieved the highest Customer Satisfaction score in the department, holding a 4/5 average for 6 consecutive months.

Processed high volumes of 20 to 40 cases daily, collaborating closely with central complaints and escalation teams to ensure rapid resolution. Managed the full administrative cycle of car hire insurance claims and customer investigations.

Executed high-volume B2C outbound sales (80-100 calls daily), drafting proposals, managing follow-ups, and driving revenue through upselling of car excess insurance and contract upgrades. Spearheaded Middle Eastern market expansion by prospecting and negotiating with regional taxi and limousine providers.

Managed a team of 5 to 10 personnel, collaborating directly with the Director on strategic planning, scheduling, and national logistics for staff and equipment across Belgium. Conducted on-the-ground supervision and multi-site interventions for daily cleaning operations.

Managed hotel operations and reception in central Brussels, ensuring exceptional guest experiences. Oversaw daily hotel operations, including accounting tasks, inventory, and staff coordination.

Professional Diploma in Film Directing from Institut Ciné Cours, Montréal, Canada, from 2016 to 2018.

Professional Diploma in Computer Graphics from EAFC Brussels, Belgium, from 2011 to 2012.

IT & Programming program at ISFCE Brussels, Belgium, from 2008 to 2009.

Bachelor in IT & Management at Université Libre de Bruxelles, Belgium, from 2005 to 2008. Not obtained.

Baccalauréat in Sciences from Lycée Moulay Rachid, Tangier, Morocco, from 2001 to 2004.