Open to opportunities

Anita Reinek Grandmont

@anitareinekgrandmont

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Experienced Customer Service Manager with a focus on HR and operations.

Belgium

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What I'm looking for

I seek a challenging role in a dynamic company that values employee development and operational excellence.

With over 15 years of experience in customer service and human resources, I have honed my skills in managing complex customer issues and developing effective HR policies. Currently, I serve as the Customer Service Manager for Falk & Ross, where I lead a team across multiple regions, ensuring high standards of service and compliance with legal requirements.

My career has been marked by a commitment to operational excellence and employee development. I have successfully implemented training programs and recruitment strategies that enhance team performance and retention. I thrive in dynamic environments and am adept at resolving conflicts and fostering a culture of collaboration.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Manager

Current

Falk & Ross

Jan 2009 - Present (16 years 8 months)

Managed customer service operations for Benelux, Scandinavia, and France, while overseeing sales in Ireland. Developed customer service procedures, handled complex customer complaints, and ensured compliance with HR policies. Responsible for recruitment, training, and staff development.

Customer Service HR Management Problem Solving Team Leadership Sales Strategy Policy Development Training And Development Reporting Recruitment

Coaching Operations Manager

Regus SA BELUX

May 2006 - Jan 2009 (2 years 8 months)

Oversaw operations and HR coordination for Belgium and Luxembourg. Implemented new products and procedures, conducted employee appraisals, and managed recruitment processes. Focused on employee retention and operational training for a team of 58.

Operations Management Employee Retention Training Project Management Recruitment Policy Implementation

Senior Business Centre Manager

Regus Business Centre

Jun 1996 - May 2006 (9 years 11 months)

Managed the profitability and service levels of the business centre. Responsible for sales, service standards, team management, and financial reporting. Ensured high-quality service delivery and client satisfaction.

Business Management Sales Management Financial Reporting Team Leadership Service Delivery Training Billing

Centre Manager

Regus Business Centre

Aug 1992 - Jun 1996 (3 years 10 months)

Handled full administration and accounting for the business centre, ensuring client satisfaction and high service standards. Managed staff and delegated tasks while reporting to corporate management.

Administration Accounting Client Management Sales Problem Solving Service standards Reporting Delegators Customer Satisfaction

Administrative P.A.

Regus Business Centre

Jan 1990 - Aug 1992 (2 years 7 months)

Provided full administrative support to international companies, managed large conferences, invoicing, and travel arrangements. Ensured smooth operations and high standards of service.