Open to opportunities

SBB Belgium

@sbbbelgium

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Highly motivated executive assistant with 25 years of international experience.

Belgium

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What I'm looking for

I am looking for a role that values efficiency and offers opportunities for growth.

I am a highly motivated professional with 25 years of international experience in executive support, office management, and operations. My expertise lies in optimizing workflows, streamlining processes, and fostering high-level stakeholder relationships in fast-paced environments. I am recognized for my exceptional organizational agility, problem-solving skills, and cross-cultural communication abilities. My hands-on, adaptable approach consistently delivers tangible value.

Throughout my career, I have successfully managed executive calendars, coordinated high-level meetings, and handled confidential correspondence. I have a proven track record in customer service, real estate sales, and office management, where I have built strong networks and maintained professional relationships. I am eager to contribute to a forward-thinking organization that values initiative, efficiency, and leadership in operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Support Specialist

Current

Coolblue

Jan 2022 - Present (4 years 5 months)

Provided customer support via email, chat, and messaging, ensuring efficient issue resolution and enhancing customer satisfaction. Executed KYC verification and payment transaction audits, ensuring compliance and financial security protocols.

Customer Support KYC Compliance Management Communication Logistics Coordination Process Optimization

Real Estate Sales Consultant

VIVA Inmobiliaria

Apr 2017 - Jan 2022 (4 years 9 months)

Successfully closed over 100 property deals, negotiating favorable terms while ensuring compliance with regulations. Assisted international clients in securing premium properties with tailored solutions.

Market Analysis Compliance Relationship Management Networking Customer Service

Office Manager and Personal Assistant

Bravilor Belux

Apr 2013 - Apr 2017 (4 years)

Provided high-level administrative support to executives, managing schedules, correspondence, and overseeing office operations. Managed complex travel arrangements and assisted in budget management.

Office Management Executive Assistant Travel Coordination Budget Management Administrative Support Communication Scheduling Relationship Management Problem Solving

Executive Assistant to the Chairman and CEO

Torus Pak

Feb 2012 - Apr 2013 (1 year 2 months)

Provided high-level support to executives by managing complex calendars and coordinating cross-border operations. Organized detailed executive travel itineraries and managed confidential correspondence.

Calendar Management Travel Coordination Event Planning Communication Stakeholder Management Problem Solving

IT Consultant in Banking and Finance

KBC Bank

Mar 2009 - Oct 2011 (2 years 7 months)

Provided expert guidance to clients on utilizing electronic banking tools, enhancing efficiency and user experience. Resolved technical issues swiftly and reviewed operational workflows for improvements.

IT Consulting Electronic Banking Customer Support Workflow Optimization Process Improvement Communication

Senior Real Estate Consultant

Aston Yorke Properties

Jan 2006 - Jan 2009 (3 years)

Managed a portfolio of high-end properties, overseeing sales and client relationships. Increased property sales by 40% through strategic client engagement and market research.

Real Estate Management Client Relationship Management Market Research Portfolio Management Networking Communication

Commercial Agent/Office Manager

Immo-Jo

Feb 2004 - Dec 2005 (1 year 10 months)

Managed office operations, overseeing property rentals and sales while ensuring efficient administrative support. Increased rental and sales transactions by 35% through strategic marketing.

Office Management Administrative Support Marketing Client Engagement Database Management Communication Real Estate

Office Manager

Romijn & Partners

Feb 2002 - Dec 2003 (1 year 10 months)

Welcomed and assisted clients, managing appointments efficiently. Maintained and updated the website with the latest property listings, enhancing accessibility for clients.

Office Management Communication Administrative Support Real Estate Customer Service Problem Solving