At Holiday Inn Express & Adagio Access Aparthotel, I manage guest journeys across two hotel brands, from reservations and check-in through checkout. I use Opera Cloud and Opera PMS to maintain guest records and manage billing.
I’m a first point of contact for guest inquiries, requests, and complaints, and I handle escalated situations in multiple languages. I coordinate with internal departments to resolve issues and support seamless service.
At RYANAIR, I was promoted to Cabin Supervisor while continuing active flight operations as a Cabin Crew Member. I led cabin crew through time-sensitive operations and served as the escalation point for passenger complaints and in-flight disruptions.
I also onboarded and mentored junior crew members, and monitored team performance and customer satisfaction during flights. I speak Italian, English, French, Spanish, and Tagalog.
