Suzana Pinto Caneiras

Handles B2B/B2C calls and emails, controls documents for fraud, refinances contracts, creates and edits work instructions, and provides internal training on the refinance process.

Validates and approves timesheets and expenses, manages documentation, interfaces with clients and consultants, assists with contracts and reports, and handles onboarding and offboarding of consultants.

Maintained SAP database, created/modified/blocked/unblocked customers and vendors, handled bankrupt companies, monitored mailbox, and processed requests through ticketing tool.

Provided administrative support to underwriters and brokers, completed, renewed, adjusted, and ended insurance policies, handled B2B phone calls, and printed and sent policies.

Handled a contract for Primark, monitored mailbox and queues, managed ticket backlog, communicated with users and superiors, reported weekly tickets, created procedures, and provided software support and troubleshooting.

Made reservations for flights, trains, hotels, transfers, and ferries, changed and cancelled reservations, handled invoicing and administration, and managed phone calls and emails.

Performed check-in and check-out, made new room reservations, changed and cancelled reservations, handled phone calls and emails, and managed administration.

Made reservations for flights, trains, hotels, and transfers, changed and cancelled reservations, handled invoicing and administration, managed phone calls and emails, and dealt with marine fares.

Handled phone calls and made reservations.

Served drinks and snacks to first-class passengers, proposed taxi service on board, and sold Thalys products at the bar for second-class passengers.

Performed check-in, boarding and deboarding of passengers, assisted wheelchairs and minors to the airplane or to their family.

Presented evening shows on stage and organized games for children and adults.

Provided client service, classified and copied documents, and handled incoming and outgoing mail.

Completed a practical course in bookkeeping covering accountancy, administration, VAT, and PB.

Completed a credit management course covering general basic principles, consumer credits, anti-money laundering, and technology, risk and compliance.

Completed a specialisation year in Tourism & Recreation.

Earned a high school degree in Secretarial and Languages.