At Louis Vuitton, I support internal customers across 12 EMEA markets, helping them get more value from operational tools and improve the user experience.
I work with Product and Technology teams on operational tools, from gathering requirements and writing user stories to testing features and supporting releases. I also present new features, deliver training, and create user documentation and FAQs.
At FARFETCH, I supported a portfolio of SMB partners with operational guidance and performance analysis. I designed a returns management process that reduced operational time and costs while improving the partner experience.
Earlier, as a Sales and Client Relationship Intern at ARTEMEST, I managed B2B client relationships and generated €550K in sales, 15% above target. I also worked as an F&B Coordinator at BULGARI HOTELS AND RESORTS, supporting guest service and operational planning.

